This position is responsible for assisting clients with a broad range of issues ranging from providing general information about ALS Geochemistry services, products, and pricing, assisting with internet access of their data and helping resolve logistical problems, to ensuring that our clients receive efficient and accurate service and information while maintaining a professional standard both internally and externally.

Key Responsibilities:

• Provides excellent client service to our clients and global ALS branches, including information on analytical methods, quality control and turnaround times;
• Liaise with clients to respond to all inquiries, resolve concerns, and collect information regarding specific project requirements in a timely and professional manner;
• Monitors and handles all client services requests into main client services box;
• May be required to investigate and obtain approval for special analytical requests and project requirements;
• Prepares client quotations and communicates quote information with clients;
• Maintains client contact information in GEMS;
• May assist with and attend local trade shows;
• Distributes failed reports globally;
• Assists with distributing client service surveys, collecting information and preparing reports for issue to regional managers;
• Assist with client logistics within WCAN;
• Preparation of turnaround time reports to top tiered clients, as required;
• Answers and responds to client phone calls on the client services line;
• Regularly updates internal departments and Account Managers with client information, client instructions, or client inquiries;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by manager.

About you:

• Strong customer service focus, interpersonal and organizational abilities;
• Strong interpersonal skills with the ability to deal with people professionally;
• Excellent English communication skills both written and verbal;
• Intermediate MS Office skills, specifically MS Word and Excel;
• Ability to effectively handle escalations and time critical issues;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work under pressure and handle multiple tasks;
• Ability to work as part of a team and with minimal supervision;
• Demonstrates judgment, creativity, integrity and ability to problem solve.

Required Qualifications:

• Knowledge of the periodic table of elements required.
• Recognized Degree or Technical Diploma in Geological or Chemical Sciences or a related field;
• Experience in mineral exploration, a laboratory setting, or a related service industry preferred;
• Previous customer service experience required.

Physical Demands:

• Able to sit at a desk and do general office work, which includes periodic sedentary responsibilities
• Able to use and view a computer screen for up to eight (8) hours per day;
• Able to communicate via telephone and e-mail without assistance.

Working at ALS

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Hourly pay starting from $27.38
• Structured wage increases
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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