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Service Account Manager

Flynn Group of Companies
Kelowna, BC
Remote
Management
Company Benefits
Health Insurance

At Flynn, it's not just a job, it's a career

A Day In The Life

  • Maintain existing clients and grow business relationships through direct and frequent communication
  • Develop new clients with decision makers in various sectors and build on Flynn's Service business
  • Build relationships with clients in order to understand the client's wants and needs
  • Follow-up on your quotes and tenders via various methods of communication
  • Frequent communication with customers with a twice a week expectation of client visits
  • Remote interactions and presentations / demos
  • Attend association events, plan customer events; some after hours commitments required
  • Work with Local and National team to promote Flynn's brand and services through marketing and social media channels
  • Understand and prepare takeoffs/estimates for assigned jobs
  • Attending pre-tender site meetings to prepare an accurate estimate as required
  • Be aware and informed of all new materials or techniques in your field by attending material manufacturer's seminars, trade shows, etc.
  • Review all contracts and accepted quotations. Review with the department Manager for final approval as required
  • Write up work orders completely and in a concise and timely manner so to assist scheduling and purchasing of materials at the best prices.
  • Supporting corporate initiatives and business development objectives.
  • Identify potential new clients and develop relationship with key decision makers
  • Frequent communication with new and existing customers with a twice a week expectation of client visits
  • Explain Flynn Service opportunities to clients best suited to their needs and wants
  • Regular follow-up on quotes and tenders
  • Attend association, industry, and networking events
  • Plan and attend client meetings in a variety of locations based on interests of the client
  • Work with National team to build local presence and assist on local relationships with national clients
  • Work with Local and National team to promote Flynn's brand and services through marketing and social media channels
  • Understand and prepare takeoffs and estimates for assigned jobs
  • Attending pre-tender site meetings to prepare an accurate estimate as required
  • Review all contracts and accepted quotations with the Service Manager
  • Complete work orders in a concise and timely manner for cost effective material purchasing and scheduling
  • Ability to conduct presentations or demonstrations remotely
  • Maintain up to date product knowledge and industry leading by attending material manufacturer's seminars, trade shows, etc.
  • Supporting corporate initiatives and business development objectives.

What We Offer

  • Competitive wages and extended health benefits
  • RRSP matching
  • Great environment where our motto is "Flynn Family Winning Together"!
  • On-going career development courses and programs through our in-house Flynn University

What We Are Looking For

  • Strong communication, organizational skills and excellent time management
  • Ability to multitask and work in a fast-paced team environment
  • Ability to develop and maintain strong relationships
  • Entrepreneurial spirit and drive to grow the business
  • Experienced in using computer programs specific to this role (MS Office and Bluebeam/AutoCAD)
  • Clear understanding of contract documents

Position Summary

  • Location: Kelowna, BC
  • Employment Type: Office, Salaried, Full-time
  • Job Functions: Business Development & Customer Service
  • Industry: Building Envelope

$75,000 - $85,000 a year

CANRO

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

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