Posted Tuesday, November 28, 2023 at 12:00 AM
Copart, Inc., a leader in vehicle remarketing services seeks an experienced Account Manager for National Sales Division in Canada. The National Account Manager is responsible for all client relationships with a primary goal of retaining and growing volume and revenues from existing as well as new clients. Responsible for maintaining frequent contact with customers and ensuring that the business needs of clients are addressed in a timely fashion.
Role and Responsibilities
- Maintain and grow existing national key accounts
- Utilize all appropriate means to research, respond to and resolve customer issues and concerns.
- Gain a thorough understanding of the business model and serve as a liaison between the customers and the organization.
- Visit customer locations to build relationships ensuring customer satisfaction and retention. Increase the volume and revenue from existing clients. Identify and pursuit new business opportunities from those existing clients.
- Utilize all appropriate means to research, respond to and resolve customer issues and concerns.
- Work with Operations Regional Managers and General Managers to provide stellar customer service to customers.
- Collaborate and work with any existing on-site Copart employees located within the client's office
- Prepare quarterly meetings discussing results and opportunities with the client, this function will require travel across Canada to the various regional offices of the customer
- Ability to provide training on site to new employees
- Look for new ways to grow the existing business and other opportunities to create new revenue streams for that customer
Required Skills and Experience
- Bachelor's degree in business or related discipline or equivalent experience recommended
- Business experience will be considered in lieu of business degree
- Minimum of three (3) years of account management experience required with a focus on sales, customer service and relationship building
- Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills
- Must possess excellent time-management, organizational, & problem-solving skills
- Able to successfully work in a fast-paced environment and meet demanding deadlines
- Strong judgment is required to manage competing priorities
- Possess a tremendous work ethic with strong analytical skills
- Ability to prepare and make professional presentations to clients.
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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