3 months ago Be among the first 25 applicants
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[MONTREAL, QB] We are looking for a Field Technician will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction by data-driven tools, proactive attention to customer requirements and positive customer interactions.
Duties/Responsibilities
- Applies company policies and procedures to complete routine tasks.
- Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur.
- Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
- Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
- Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
- Records maintenance activities using approved methods and procedures.
- Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
- Assist with onsite training of less experience Field Engineer
- Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc. Coverage can be within home territory or could require travel to other territories.
Required Skills/Knowledge
- Hands on experience with electro-mechanical equipment.
- Skilled use of hand tools and power tools.
- Ability to use schematics and technical guides.
- Electro-mechanical troubleshooting ability, understanding of electronic principles
- Must possess effective oral and written communication skills, French & English.
- Home Office Based and/or Customer Site Based.
- Utilize laptop/tablet for administrative and diagnostic tasks.
- Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides.
- Personal vehicle use required if business needs dictate.
- Shift work may be required.
- Up to 15% of travel required local within Montreal
Required Education and Experience
- High school diploma/GED required.
- Associate Degree or Trade or technical school certificate/diploma preferred.
- 2+ years of experience as a technician
- 2+ years of experience working directly with customers.
Excellent Perks and Benefits
· Medical/Vision/Dental Benefits from day one.
· 3 weeks of paid vacation to start
· Performance Bonus
· Educational Assistance Program
· Retirement Savings Plan
· Career Advancement
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About Affinity:
Affinity Group is a full-service Information Technology services and staffing company. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on five core principles: Transparency – Flexibility – Efficiency – Agility – Inclusivity.
We teamed up with ClimatePartner on 2022 to offset our emissions and move toward being a more environmentally friendly company and we are proud to now be officially Carbon Neutral Certified.
For more information on Affinity, please visit
Job Number: 9829
Seniority level- Seniority level
Mid-Senior level
- Employment type
Full-time
- Job function
Information Technology
- Industries
IT Services and IT Consulting
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