Attendance Hybrid Job Number 20118

Category: Professional

Status: Permanent

Type of Contract: Permanent

Schedule: Full-Time

Full Time / Part Time: Full-Time

Posting date: 13-Mar-2024

Location: Montreal, Quebec City, Montreal

Province/State: Quebec

Area of Interest: Operations

Your Job:

1. Handle requests from our partners (in writing and/or by telephone) by demonstrating listening, empathy and analytical skills to understand the unique context of each situation.
2. Assess the criticality of each situation, propose solutions, intervene directly to resolve and/or coordinate the resolution of situations that require it by calling on your expertise.
3. Interact with the different sectors of the Bank, managers and employees to interpret information and offer them support and advice.
4. Assist partners by offering them technical and administrative support during the implementation of new products, procedures or services; provide training and guide them on more complex cases.
5. Be proactive in reporting opportunities for organizational improvement.

Your Team:

As part of the ImpAct team, you are part of a group of 25 colleagues and you report to Andrea Downes. Our team stands out for its expertise in exceptional customer service and problem resolution, its quality of delivery, its delivery of customer/employee experience, the fun atmosphere, the close collaboration with Operations and business lines.

We favor a variety of forms of continuous learning to enrich your development, in particular learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

Operations is a large sector of more than 2,500 employees where the majority of transactions and customer requests pass through. Transformation, digitalization, digitalization: the changes to which we aspire are realized every day thanks to the expertise of each employee with the aim of offering a distinctive experience to our customers.

Work schedules are flexible and include teleworking depending on operational needs. This position reports to the director and you collaborate daily with the members of your team in handling sector activities. We know that we can count on our colleagues to encourage knowledge sharing and mutual assistance.

Prerequisites:

Completed three-year college diploma or academic equivalent, related to the sector of activity, and four years of relevant experience.

French/English bilingualism necessary , because you will regularly deal with partners/clients located outside Quebec and across Canada.

Skills: Communication, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork.

Your Benefits:

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options.

Flexible group insurance.

Generous pension plan.

Employee Share Ownership Plan.

Employee and Family Assistance Program.

Preferential banking services.

Opportunities to get involved in community initiatives.

Telemedicine service.

Virtual sleep clinic.

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're Putting People First:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal

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