Northern College is seeking a Manager, Information Technology (IT) Customer Experience and Operations in our Information Technology department. At Northern College, we're committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees or community members. We believe in investing in those who invest in us, constantly working to build a collaborative and friendly working environment while offering top tier benefits and generous pension packages to our eligible full-time employees with purposeful, rewarding work, supportive supervisors and positive, engaged work teams. Reporting to the Vice-President, Corporate Services, the successful candidate will provide technical expertise, assistance and advice on a college-wide basis concerning the acquisition, configuration, implementation and ongoing technical support for centrally supported academic and administrative computing resources. Infrastructure Planning (Strategic and Operational) IT Infrastructure Management Staff/Project Management Relations/Contract Management IT Marketing, Education and Communication Three (3) year diploma/degree in a computer-related field of study or another related field; Continued education in current information technology and information management science; Seven (7) years of experience in electrical engineering, computer operations management, network, e-mail and telecommunications management; Formal training or experience in Advanced Networking, Project Management, System Testing Planning and Strategy, Telecommunication Technology, IT Strategic Planning, Enterprise Information Architecture Planning and Integrated Cross Platform Maintenance/Troubleshoot; The successful candidate will be able to successfully give presentations, complete documentation, be skilled in team building and risk management, and will have knowledge of telecommunications hardware/software systems, as well as system performance monitoring tools for UNIX, Novell, and NT. Generous vacation and holiday closure; Group insurance benefits (medical, dental, life insurance, LTD, etc.); As part of Northern College's action on reconciliation, the College recognizes its responsibility to make a difference through increasing the number of Indigenous employees who work in the academic field.Northern College values diversity and is an equal opportunity employer. Phone * Are you legally eligible to work in Canada (Valid SIN and Work Permit, if applicable)? *