Customer Care Coordinator - High-Rise Construction

$70K-$80K plus Benefits

Position Summary: As a Customer Care Coordinator for high-rise construction projects, you will ensure an outstanding living experience for our residents, from sale through to long after they have moved in, strictly adhering to Tarion standards.

Key Responsibilities:

• Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines.
• Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards.
• Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations.
• Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements.
• Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction.
• Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards.

Qualifications:

• Bachelor's degree in Business Administration, Property Management, or a related discipline, with emphasis on high-rise residential sectors.
• Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion.
• Excellent problem-solving skills and the ability to manage complex situations under pressure.
• Proficiency in property management systems, CRM platforms, and relevant software.

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