Job Title:- Production support L2 Duration:0-12 month(s) Location:- Montreal, QC (Hybrid) Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas Provide technical and functional support to business users, mainly in North America, but also worldwide Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams. Diagnose and resolve data processing problems Support technical and business analysts in defining application production problems Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support Participate in disaster recovery trials (evening and weekend work) Support changes in production environments (evening and weekend work) Work with the development team and suppliers to provide temporary solutions and upgrade application platform software Analyze and improve existing procedures and tasks. Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications Analyze and suggest improvements to our current production monitoring and warning process. Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks. The strengths and skills that will help you succeed (Must include: Language, years of experience coherent with the corporate title, education level clearly stated) Technical and functional support experience in an environment in contact with clients 5 years of practice in a production environment, preferable in the financial field Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary Knowledge of scripting languages Excellent written and oral communication skills Analytical, documentation and problem-solving skills Good organizational skills; concern for customer service Experience in the financial domain English is required Knowledge of Unix and Linux Ability to work in teams and take initiative #TB_EN