JOB TITLE: Quality Assurance Manager JOB TYPE: Permanent full-time Defence manufacturing WORK MODEL: On site with some flexibility to work from home occasionally ***Must be a Permanent Resident or Canadian Citizen • This is NOT a position for which our client is offering immigration application sponsorship or support. • Occasional international travel may be required. • Must have a valid Canadian Passport • Must have a valid driver's license and an impeccable driving record Our client delivers products and services into the naval and military defence and transport markets alongside performing specialist research and providing services, including training and product support. In the maritime domain, our client's engineering capabilities cover a wide range of maritime mission systems requirements, including communications, torpedo and decoy launching systems, sonar systems, infrastructure and training. Our client has recently received a large government contract with the Canadian Government and will be expanding operations in their Canadian office. The Quality Manager provides leadership of Quality Assurance (QA) and Continuous Improvement (CI) for the organization. Reporting to the General Manager, the Quality Manager will be responsible for establishing a robust quality management framework, quality culture and an environment of continuous improvement. The Quality Manager will provide Quality Assurance and Continuous Improvement leadership and direction by: • Driving, facilitating & supporting a QA and CI culture to support the growth of the organization • Defining and implementing QA and CI policy within the organization in relation to regional requirements and the organization's best practice • Driving QA & CI performance through appropriate scorecard / KPIs • Driving improvement objectives that are aligned with business strategy, performance, and need • Facilitating customer and regulatory audits are conducted successfully to demonstrate conformance and achieve stakeholder satisfaction • Ensuring effective company-wide quality & Continuous Improvement tools are in place to drive QA and CI developments in the organization • Providing Quality Assurance to Bids & Projects and Operations, primarily through execution of effective quality plans and corresponding audits • Managing and maintaining business-specific external certification • Monitoring internal stakeholder satisfaction and responding accordingly • Managing customer facing quality discussions • Act as Custodian of the organization's Business Management System: o Ensuring policies and processes are managed and updated by the relevant process owners in a coherent and effective way o Ensuring these processes are followed, through a systematic auditing programme o Ensuring the Business Management System is maintained and remains coordinated with the organization's Business Management System and best practice. • Maintain an effective Quality Assurance internal audit capability that ensures that company processes are effective, efficient, and fit for purpose, and being applied appropriately • Support the organization's Supply Chain function in ensuring suppliers fully meet the organization's quality requirements, are approved, and carry the appropriate external certifications. The Quality Assurance Manager is accountable for: • The creation of a Continuous Improvement & Quality Assurance culture • Development of a Quality Development plan, with the establishment and development of quality metrics and KPI's • Analysis of performance, agreeing and setting CI & QA objectives • Undertaking regular governance reviews of CI & QA Plans to assess performance • Acting as a CI & QA Subject Matter Expert and Champion for and on behalf of the organization, providing support as and where required to the business • Establishment of Quality Certification to ISO9001 and other relevant standard to meet business needs • Managing the Quality Performance Plan • Ensuring Adherence to Business Management System and the organization's Quality Management Plan • Ensuring customer and external quality audits are conducted successfully to demonstrate conformance and achieve stakeholder satisfaction • Ensuring non conformances are appropriately managed and investigated, with root cause analysis performed & corrective actions identified A passionate and charismatic leader for quality and business change • CI & QA Management Skills (have proven experience working as a Business Assurance or CI lead in a manufacturing or engineering environment)• Have a detailed knowledge of current quality and related working practices and standards (preferably ISO9001 and AS9100)• Experience of working as CI/QA lead in the engineering domain • Teamwork and influencing skills (possess excellent communication and influencing skills to promote quality within the wider operations team.) Experience performing Root Cause Analysis using structured methods • Be a member of, or working towards membership of the Chartered Quality Institute.