If you are results driven, have an 'act now, do it today' attitude, vested interest in learning from experienced professionals and want to be a part of a winning team – you've found it.

Fast Paced, Open Concept, Positive Environment, Upbeat Atmosphere and Growth Potential!

Opportunity

We are in need of a highly self-motivated, talented and detail-oriented Insurance Service Team Lead to join our continued successful growing team. We are hoping to find someone with a minimum of 2 years of P&C experience in a leadership role.

Key Accountabilities

Responsibilities of the Insurance Service Team Lead will include but not limited to:

• Work closely with Manager and other leads to ensure team(s) meet(s) or exceed KPIs
• Coaching, training and feedback of service brokers to help your team develop towards its potential
• Involvement in the interviewing of our growing team (supported by our HR team)
• Provides guidance and feedback to team to enhance product/service skills and knowledge
• Responds verbally and in writing to escalated calls, ensuring mutually agreeable outcome to both the client, insurer and brokerage whenever possible
• Actions QA results and provides feedback to team members regarding quality, ratings and comments received on an ongoing basis
• Works with QA and Management to ensure file documentation, and underwriting are performed up to brokerage standards
• Works with leadership to develop and implements processes and procedures to improve operational efficiency
• Actively manages the phone queues to ensure team members are SLA compliant and answers inbound service calls, quotes and converts when SLAs are at risk of not being met
• Leads referral, x-date, cross sell and upsell campaigns as designed by leadership team
• Conducts regular feedback sessions and team meetings
• Operational responsibilities as needed including liaising with 3rd party technology vendors and cross-functional teams within our organization
• Supports team manager and performs management duties when manager is absent or out of office
• Responsible for actively working new ideas for retention solutions

The standard work hours will be from 10am – 6pm with a rotating 12pm- 8pm shifts and 8am- 4pm shifts.

Life @ RATESDOTCA Group Ltd.,

Annual holiday festivities, and so much more

Helping you help others with our paid volunteer programs

Employee satisfaction survey for you to voice your opinion on working at RATESDOTCA Group Ltd

Lounge, games room and BBQ.

The compensation package consists of a competitive compensation and flexible benefits.