Since 1952, Weber has been sharing their passion and inspiring the grilling community. and the Weber Grill Academy in Vaughan, Ontario. They believe that diversity is essential to their growth and progress, and strive to create an inclusive environment. If you are looking to work for a company known for exceptional quality products and customer satisfaction, Weber may be the right fit for you. This position is responsible for Retailer/Customer order management process for Weber Stephen Canada reporting to the Director, Operations or his/her designate. This is a full-time on-site role at Weber Canada in Vaughan, ON. Be an expert in: managing customer data, order creation, manage customer specific logistics requirements and maintain a proper process flow in the Order to Cash Cycle ~Highly proficient in SAP order management module (SD) ~Responsible for on time and efficient processing of all customer orders and claims management ~Manage all incoming EDI orders and PO changes ~Effectively manage difficult or complex issues and escalate any customer complaints/disputes to the discipline manager ~Meet or exceed key performance indicators measuring productivity as defined by management ~ 5-10 years' experience of data entry and customer interface in a fast-paced customer service environment ~ Bilingual French a must ~ Basic computer skills are needed to perform the job successfully ~ Strong proficiency with Microsoft Outlook Office Products ~ SAP required ~ Previous A/R experience an asset ~ Strong organizational and time management skills ~