International Trade Coordinator Location: Greater Toronto Area Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian's favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. With a 140-year legacy driven by innovation and unwavering quality, we're seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more! The International Trade Coordinator provides general support for export, and import activities to the Ingredients & Export business. The position assists with the execution of the Lactalis Canada Ingredients & Export business strategy by handling import and export logistics, customs and other documentation, delivering communicative support between customers, sales staff and internal cross-functional personnel. The Coordinator provides direct support to International Trade Analysts and International Trade and Logistics Manager. Ensures successful trade operations by coordinating product shipment details with sales & trade analysts, plants customer services representatives, freight forwarders/carriers, warehouses, shipping lines, health and customs authorities and keeping track of inventory available, production schedules and lead times to complete customer orders and satisfy their labelling, quality and technical requirements. Provides customer service by fielding inquiries about products, distributing appropriate information, documenting details/tracking/resolving complaints, preparing basic documentation to support import, export and regulatory requirements for global purchases and sales (direct & through Lactalis), export labeling & shipping arrangements and engaging cross-functional support to meet customers' needs. Assists with the maintenance and continuous improvement of detailed records for all export and import shipments including: quota allocations and usage, sales quantities, selling prices, permits, shipping and clearance documentation. Performs administrative duties related to ingredients, export and import accounts such as communications, new SKU set-up, new account set-up, credits, returns, invoicing corrections, shipping damage, quality defects, product information, (general and batch specific). University degree or College diploma in a related field preferred, and/or relevant business experience. Minimum three (3) years of experience in international business environment, including import/export experience. Understanding of international trade. Natural curiosity and business acumen to stay abreast of International Trade Regulations Knowledge of the food industry and its regulations is an asset. Advanced skills with Microsoft Office and experience with BW/SAP is an asset. Ability to offer quality customer service to both internal and external customers, participate in cross-functional teams Strong analytical, planning and problem-solving skills A Performance-Based Bonus System ~A Pension Program with an Employer Match at 100% of up to 6%~ A Volunteer Day to give back to your community ~ A commitment to internal career advancement with potential for international mobility Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained. Note: Lactalis Canada does not conduct credit or background checks through LinkedIn.