Bilingual Customer Service Representative/Order Management Full-Time, PERM Montreal -HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from (7am to 3pm, or 8am to 4pm or 9pm to 5pm) – Flexible Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment. The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience. Benefits: Medical, Dental, Vision Pension Plan and RSP matched by company 3% North American Training Academy Holiday parties and other monthly social events Open door management that promotes employee trust and autonomy Order management of assigned customer accounts including quotes, order entry, order follow up Maintain a good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc. Inform clients about services and products available, and make recommendations where possible Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information. A minimum of 3 years of full Order Management Must be Fully Bilingual English and French Strong customer service and troubleshooting skills Computer literate, including effective working skills of MS Office and Lotus Notes