Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution. Billyard Insurance Group is looking for a Broker Relationship Manager to join the team at BIG Head Office in Welland. The Broker Relationship Manager is responsible for actively managing relationships between our Branch Managing Partners as well as Market relationships. Actively manage relationships with both Managing Partners and Markets. Manage the onboarding of new Managing Partners and ensure they have the support they need to succeed. Manage feedback and identify areas of improvement for Head Office support services. Manage business inquiry and complaint resolution Implement product, sales, system and technology training (as appropriate) Other projects as required to support the relationships between Head Office & Managing Partners. Excellent interpersonal and networking skills Committed to high standards of performance and accountability Strong organization and time management skills Proficient at managing multiple projects simultaneously and changing priorities Advanced skills in MS Office (Excel, Word, PowerPoint, Teams, SharePoint) RIBO Licensed Other Provincial broker licenses are an asset 3+ years leadership experience is an asset Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)Hybrid work from home / in office environment. Our Commitment to Diversity, Inclusion, and Belonging Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.