This bilingual opportunity is also available on MNP's Postes avec expérience job board in French. Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you'll support, utilize and maintain MNP's technology to ensure smooth IT operations, enabling team members to work efficiently and effectively. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. Provide support for MNP's internally developed Practice Management system Understand product functionality from a user's perspective across various service lines, focusing on the preparation of files and client deliverables Communicate bugs, user experience challenges, and potential areas for process improvement to the development team Ensure that the content and functionality within applications accurately reflect the specifications provided by various groups within the Firm before product releases Assist in the creation of release notes, training documentation, and delivery of training to end users At least two (2) years' relevant experience in a public practice administrative or professional services Service-oriented with a professional demeanor, committed to responding to customer inquiries promptly Fluent in French and English (oral and written) with excellent communication skills Strong computer literacy including effective working skills of Microsoft Word, Excel and PowerPoint With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more! Diversity@MNP We embrace diversity as a core value and celebrate our differences. We encourage people with disabilities to apply!#