The salary range for this position is CAD $31.Why Fraser Health? Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights. All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer. Reporting to the Care Coordinator, as a member of a Mental Health & Substance Use Services (MH&SUS) multidisciplinary team, the Outreach Support Worker provides outreach community based support services, assists in mental health and substance use treatment, provides life skills training, coaching, advocacy and support to clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families, in accordance with an established plan of treatment/care. Observes, interviews and assesses client behavior to identify problems and needs, soliciting client feedback, inquiries, and complaints; develops short-term strategies to deal with various situations. # Reports regularly to the multidisciplinary team on the condition, behaviour, performance, progress, and care needs of clients and their caregivers/families. # Provides support services, coaching and behavior modeling for the client and their caregivers/families to assist with the development of physical, social, emotion and life-skills, including all activities of daily living, interpersonal skills, meal planning and preparation, and household and budget management. # Consults and works cooperatively with community agencies and families to maintain coordination in the service and treatment process. # Acts as an advocate for the client in dispute situations by responding to and/or coordinating response to problems regarding landlord-tenant issues, financial assistance, or accessing community resources and housing, and developing workable solutions that meet the needs of the client. # Observes and supports individuals in appropriate medication management, in accordance with the plan of treatment/care and established policies and procedures. # Documents client progress to maintain permanent record of client activity according to established methods and procedures. # Participates in providing substance use treatment, home finding and general housing support (moving, packing, cleaning), individual and personal care services. # Maintains an awareness of community resources, including health care services, social, economic, recreational, employment, and educational services and resources, and other agencies and shares that information as required. # Participates in and supervises social and recreational activities as required. # Teaches, demonstrates, models, and supports home maintenance and household management methods. Provides basic information to clients related to activities of daily living, e.g. housekeeping, yard maintenance, meal planning, and preparation, grocery shopping, and managing monthly living expenses. # Ensures a safe and healthy working environment by observing universal precautions and infection control procedures; Participates in staff meetings, quality improvement initiatives, committees and in-services, and maintains up-to-date knowledge through involvement in work-related continuing education, as required. # Provides direction to volunteers and assists with orientation of new staff and education experiences of students, as well as sharing expertise with other members of the team, as required. # Grade twelve (12) plus successful completion of the Community Mental Health Worker Certificate or Social Services Worker Diploma and two (2) years' recent related experience, or an equivalent combination of education, training and experience. Knowledge of available programs, their interrelationships, and their function in delivering care in the community. Ability to communicate effectively both verbally and in writing.