it's about being part of a workplace that helps you grow and reach your full potential. Bilingual Client Care Representative (Remote) Reports To: Manager, Client Care Centre Term: Permanent Full-Time Schedule: 8 hour shift between the hours of 8:30am EST and 7:30pm EST Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. The Opportunity: This is NOT your typical client care centre role in a massive team like so many other client care centres out there. Most people and organizations look at client service as an entry-level role. At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that's right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization. Join a recognized service leader in the insurance industry today and one of Waterloo Area's and Southwestern Ontario's Top Employers! The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our clients, advisors, and our regional sales and service offices). While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries. Bilingual proficiency in spoken and written French/English Previous experience in a phone-based client care/service role is required Previous experience in an insurance company, or a related medical field is an asset An additional paid volunteer day each year so you can spend time giving back to the community Immediate enrollment in the company's pension program with employer matching Complete an assessment and/or testing Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)