We are looking for a Relief Receptionist to work in our Shelter Location. This position is a union, position providing coverage when needed and Weekend Daytime hours.

Description

Neglect, violence and abuse are life-altering, terrorizing behaviours.

This is why we became FearIsNotLove. These four words capture perhaps the most important thing you need to know about us. It's who we are. And it's what we stand for. We believe that every human has the right to live free of fear… and feel safe, respected, supported and loved.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It's what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse. We have evolved from our beginnings as the Calgary Women's Emergency Shelter. FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.

We are looking for a Relief Receptionist to work in our Shelter Location . This position is a union, position providing coverage when needed. The successful candidate must be available to work weekend shifts.

WHAT YOU'LL BE DOING

· Monitoring individuals arriving at the Emergency Shelter and being responsible for door security.

· Dealing with the general public, as a representative of the Agency, in a supportive and helpful manner in both phone and face-to-face contact.

· Greeting staff, clients, volunteers, and external parties entering the reception area in a professional, courteous manner, and directing them to the appropriate staff and/or office, ensuring mature judgment and tact is exercised at all times.

· Ensure the policy and protocols are followed when responding to Calgary Police Service and Child and Family Services staff upon arrival at the Emergency Shelter.

· Manage the switchboard, respond to routine telephone inquiries, and direct calls to the appropriate staff member and/or record and deliver messages as necessary.

· Respond to client requests, including the provision of direction, transportation, information, and bus tickets.

· Maintenance and printing of client, staff, volunteer, and visitor sign-in sheets.

· Other duties as assigned.

WHAT YOU BRING TO OUR MISSION

· A minimum of a high school diploma or an equivalency, supplemented with post-secondary secretarial/administrative training.

· At least two (2) years previous clerical/administrative working experience related to typing, copying, faxing, and managing a switchboard.

· Intermediate skills in Microsoft Office Applications (Word, Excel, and Outlook) preferred.

· Discretion, tact, and ability to maintain confidential information.

· Excellent customer service skills are essential.

· Courteous, professional, and helpful demeanor.

· Team work philosophy of collaboration and cooperation is required.

· Strong communication skills (oral and written) in English. A second language would be an asset.

· Demonstrated effective and engaging interpersonal skills.

· Strong organizational skills with strengths in prioritization and efficiencies.

· Able to multi-task and adapt to various situations.

IMPORTANT DETAILS YOU NEED TO KNOW

· CPR, First Aid (level C) is required.

· A criminal records search and an intervention record check are conditions of employment.

· Effective January 1st, 2022 being fully vaccinated against Covid-19 is a condition of employment.

· In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us, and apply Reachire.ca.

CLOSE DATE: This position will remain open till May 2,2024 or until filled.

FearIsNotLove is committed to diversity, equity and inclusion . We encourage qualified candidates from all genders, religious, ethnic and social backgrounds to apply.

We thank all candidates for their interest, only those selected for an interview will be contacted.

We regret that we are unable to accept telephone inquiries.

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