CUSTOMER SERVICE ASSOCIATE

With our corporate office in Red Deer, Alberta and regional office in London, Ontario, Peavey Industries LP proudly serves as the corporate parent to retail brands Peavey Mart, MainStreet Hardware, and Ace Canada. As a 100% Canadian and employee-owned company, we are not just a business; we are a community.

At Peavey, we live by our values captured in FABRIC :

• F orward thinking
• A lways remember where we come from
• B e resourceful
• I ntegrity
• C aring

These values guide everything we do, from the way we collaborate internally to the services we provide for our customers. We believe in fostering an environment where people matter.

Why Work With Us?

Peavey Industries LP is dedicated to fostering diversity, equity and inclusion and proudly upholds principles of equal opportunity in employment. We value the individuality and diverse perspectives of all applicants, ensuring that each receives fair consideration. Your distinctive contributions are warmly welcomed and highly valued.

We are forward thinking. We have established a mentorship program within our talent development initiatives, fostering an environment where our employees can grow and advance their careers. Our future is you.

We remember where we came from. We are your neighbours and are proud to serve and support our communities. Regardless of our roles, we are willing to get our hands dirty and pitch in where needed.

We are resourceful. We actively engage with our employees, valuing their insights and ideas to continually enhance our business operations and align with the evolving needs of our communities.

We respect you. Every Peavey employee is a valued team member and will be treated with respect. This respect extends to everyone we deal with in our day-to-day business. Our store employees are the face of our company – you matter!

We have integrity. Peavey conducts business ethically, adhering to strong moral principles in all dealings, whether with customers, suppliers, or team members. This includes striving for consistency in applying company policies and values across all levels of the organization.

We are caring. We remember that you, our customers, and our business partners are actually human beings and treat everyone with kindness.

Other Perks:

• Employee ownership program: Join us in building a brighter future as an owner of our company.
• Employee discount: Enjoy exclusive discounts on our products and services.
• Inclusive work culture: Be part of a diverse and inclusive workplace where every voice is heard.
• Laid-back atmosphere: Embrace a welcoming environment where you can be yourself.
• Work-life balance: We prioritize this to ensure our employees thrive both personally and professionally
• 24/7 employee assistance program : to support employee well-being.
• RRSP matching program: Plan for your future with our matching program (FT employees only).
• Competitive group benefits: Access comprehensive benefits to support your health and well-being (FT employees only) .

Ideal Candidate:

Are you someone who embodies our values? Are you willing and able to drive sales? We're looking for candidates who not only have the necessary skills and experience but also align with our culture of inclusivity, resourcefulness, and community engagement. If you're passionate about making a difference and thrive in a collaborative environment, we want to hear from you.

Job Overview:

A Customer Service Associate is at the forefront of our customer experience whose primary responsibility is to provide exceptional service to our customers, assisting them with inquiries, purchases, and returns. Additionally, the CSA contributes to the overall store operations by maintaining displays, pricing products, and ensuring the store is organized and clean.

Responsibilities:

Customer Service

• Welcome and engage customers in a friendly and approachable manner.
• Offer knowledgeable advice and recommendations on products to meet customer needs.
• Cultivate customer loyalty by expressing gratitude and inviting return visits.
• Address customer concerns promptly and escalate issues to a supervisor when necessary.
• Handle incoming calls courteously and professionally.
• Aid customers with packaging purchases, carry outs and product loading, utilizing proper lifting techniques.
• Process customer purchases, collect payment and provide receipts, refunds, or change as per store policy.
• Ensure adherence to return and refund policies, obtaining management approval when necessary.

Inventory & Operations

• Acquire and maintain a comprehensive understanding of store merchandise.
• Assist in the setup and maintenance of displays according to management directives.
• Prepare merchandise according to customer orders, including weighing, measuring, and cutting.
• Determine and apply accurate pricing to items.
• Maintain stock levels by restocking merchandise as needed.
• Keep the store and checkout area clean and organized.
• Perform merchandising and pricing tasks at the point of purchase during downtime.
• Assist with receiving tasks as required.
• Conduct cash drawer counts at the beginning and end of shifts, ensuring accuracy.

Other duties as assigned

Requirements:

Education and Experience:

No education required; high school diploma preferred

Skills:

• Problem solving
• Till operation
• Exemplary customer service
• Time management
• Action Oriented
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Drives Results
• Manages Conflict
• Nimble Learning

Only those selected for an interview will be contacted.

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