Receptionist

Groom Associes

Montreal, QC

Experienced

Posted 12 days ago

To apply: Please send your resume to Pamela at [email protected]

Open since 1978, our client is a watch and jewelry store located in the heart of downtown Montreal. They carry over 30 high-end brands, create jewelry and engagement rings and offer servicing & repair for both watches and jewelry. They are dedicated to offering the best customer service possible.

Their premises has been completely renovated and a larger expansion is ongoing, offering a beautiful new work environment. They are a family-run business with a close-knit team, seeking a poised and professional Receptionist to join them.

Position summary:
As the first point of contact for our prestigious clientele, you will play a crucial role in creating a lasting impression and ensuring a seamless experience for all who enter our boutique. If you have a passion for luxury and a commitment to delivering exceptional customer service, we invite you to join our team.

Key Responsibilities:
1. Welcome and Greet Clients:

Extend a warm and hospitable welcome to all clients as they enter the boutique.
Ensure clients are promptly attended to and made to feel valued.

2. Answer Inquiries:

Field and transfer phone calls to correct sales associate or department. When required, take detailed note of any messages, and distribute them in a timely manner.
Provide accurate and detailed information about the boutique's offerings to callers.

4. Maintain Boutique Appearance:

Ensure the boutique's reception area is immaculate, well-lit, and aesthetically pleasing.
Oversee floral arrangements and decorations to enhance the boutique's ambiance.

5. Client Assistance:

Ensure every client is attended to by a sales associate.
Assist any waiting clients by offering them a seat and a beverage or by guiding them to the area/brand requested.

6. Administrative Duties:

Handle administrative tasks such as data entry, filing, and managing incoming and outgoing mail.
Assist in inventory management and merchandising as needed.

7. Coordinate with Boutique Staff:

Collaborate with sales and service associates to ensure a smooth client experience.
Communicate client preferences and special requests to the relevant staff members.
Co-ordinate with sales associates on appointment management and scheduling.

8. Maintain Client Privacy:

Uphold strict confidentiality and discretion regarding client information and transactions.
Adhere to all privacy and security protocols.

Qualifications:

High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
Fluent in English and French
Previous experience in a luxury retail or boutique setting is preferred.
Exceptional interpersonal and communication skills with a polished and professional demeanor.
Strong organizational skills with an attention to detail.
Proficiency in using computer systems, including point-of-sale software and scheduling applications.
Ability to remain calm under pressure and handle challenging client situations with tact and diplomacy.

Job Type:

Full-time
Tuesday to Saturday.

Benefits:

Dental care
Extended health care
RRSP match
Vision care

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360, St. Jacques, Suite G-100
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