Working Location: Canada

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.

Our Purpose is to make people's lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Customer Service Representative Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service Sales Level I will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Job Duties
-Provides accurate and timely delivery of the following to customers or internal staff. This would include but not be limited to:

-Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team,
-Maintain a minimum of 98% error free cases,
-Order Entry and Order Confirmations,
-Pricing Issue follow-ups,
-EDI/GHX Order Management,
-Credits and Return Requests,
-Order inquiry requests,
-End of day Sales reporting Specialize tasks would include the following based on sales division/ERP System:
-Chemical Invoicing,
-Integration Order updates,
-Pending Approval order follow-up,
-ETA updates to customer Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer's inquiry.
-Accurate logging of all customers related information and inquiries in Customer Service-related databases.
-Ensure daily KPI's expectation are met or exceeded.
-All other tasks and requests necessary to assist the Customer Solutions Team.
-Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
-Timely answering of telephone calls faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
-Offer continued support and timely follow up.
-Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
-Perform other related duties and/or work as assigned.

Job Qualifications
Required:

-Post-secondary Degree/Diploma required.
-Minimum of 1-2 Years relevant work experience dealing with Customers (Retail or Service).
-Bilingual English French proficiency in speaking reading writing abilities required.
-Ability to work flexible hours.

Preferred:

-Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset.
-Medium to advanced Microsoft Office skills required.
-Excellent communication skills.
-Demonstrates strong organizational skills.
-Extremely detail oriented.
-Motivated results oriented and persistent.
-Proactive/takes initiative.
-Maintains a positive attitude and works well within a team environment.
-Handles stressful situations in a fast-paced environment.
-Effectively prioritizes workload/time management.
-Excellent verbal and written communication/customer service skills.
Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

-Competitive salaries and annual bonus program
-Comprehensive medical benefits and pension plan
-Tuition reimbursement
-Free virtual live and on-demand wellness classes
-Work-life balance supportive culture with hybrid and remote roles
-Parental Leave and Adoption Assistance
-Diversity & Inclusion Programs including Colleague Affinity Networks

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company's operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON, OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada and truetolife.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, olympusamerica.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let's realize your potential, together.

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, provincial or local protected classification. EOE Minorities/Females/Veterans/Disabled

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service

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