Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Our Customer Service Representatives are courteous, knowledgeable and empathetic to the
caller's anxieties over pests in their homes and businesses. They enjoy making a customer feel
confident that their concerns will be handled promptly and professionally.

A successful Customer Service Representative is a motivated self-starter who can work independently
with a focus on results in achieving company business goals.

• Answer all incoming calls promptly and in a professional manner
• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Sell the value of our services and suggest upgrades to service
• Confirm, schedule and reschedule services for the customer
• Set sales appointments for new customers as required
• Answer billing questions and assist in resolving AR disputes
• Data entry relating to customer job setups, invoicing and credits as needed
  Perform general office duties as assigned
• Work as a team with Service, Sales and administrative colleagues

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

Requirements:

What do you need?

• Two year diploma or equivalent in prior experience
• One to Two years' experience in a customer service or call center role
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Ability to multitask and remain calm while working under pressure in a fast paced environment
• Self-manage daily tasks and workload
  Show a high level of personal organizational skills
• Balance customer demands with Service and Sales team requests
• Must pass pre-employment background screen

What do we offer?

• World class training of the latest industry best practices
• Company provided technology package and car allowance

Find out what's at the core of this company.

Learn about Rentokil Initial's innovation culture

St. John's, Newfoundland and Labrador, Canada

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers inthe largest community tree planting weekend at the Nightwings rainforest to plantover 3,500 trees.

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