Job Description

Job Summary
Do you seek to make an impact on large scale applications serving millions of requests per minute? Are you passionate about driving the core platform changes empowering hundreds of feature teams?

We are seeking a Sr. Engineering Manager to lead Zendesk's platform initiatives and inspire change through our organization. You will lead 2+ scrum teams composed by highly skilled engineers with a deep passion about their craft. Your goal will be to build a solid and productive technical platform on top of which hundreds of feature teams can build great features for our customers. We care about simplicity, consistency and developer happiness while being pragmatic. We value bias for action and innovative bold ideas. We aspire to contribute back to the open source community powering our internal stack (e.g., Ruby and Ruby on Rails) by releasing open source software and shaping existing one.

We are searching for a technical engineering manager capable of diving deeply into technical issues, acting as a mentor, leading by example, and crafting effective roadmaps.

Key Responsibilities

1. Leading the team(s) responsible for Ruby and Java ecosystems at Zendesk.
2. Influencing technical roadmaps according to company business objectives.
3. Attracting, recruiting and retaining top talent.
4. Inspiring changes, managing process and technology.
5. Conducting regular, open, action-oriented 1:1s with your reports.
6. Supporting team members in establishing targeted, attainable goals that cultivate their professional development and enhance their learning.
7. Providing regular, compassionate, and direct feedback to your team members.
8. Own team processes and rituals.
9. Crafting an inclusive and open team culture.

Required Experience

5+ years of engineering leadership experience.
Previous experience writing large-scale backend code in a language like Ruby, Java or Go.
Excellent interpersonal skills and ability to explain sophisticated technical concepts.
Proven understanding of software reliability, scalability and performance concepts.
Strong knowledge of software architecture and programming languages.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

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