Duties:

VIU Library is seeking a Client Services Assistant to provide library support to students and employees at our Cowichan and Nanaimo campuses. The successful candidate is committed to creating an exceptional user experience and contributing to a positive and high-functioning front-line services team.

The Client Services Assistant's key tasks are:

• Delivering a variety of services, including circulation, research help, referral, reserves, interlibrary loans, equipment loans, photo ID card production, and collection maintenance.
• Promoting excellence in library services to VIU students and employees.
• Advocating for, and contributing to, a demonstrably collaborative and proactive workplace culture.

Required Qualifications:

Two-year Library and Information Technology diploma from an appropriately accredited institution.Minimum one years' public service library experience.Minimum six months' recent relevant academic library experience.

• Proficiency with standard office productivity software and other applications commonly used in an academic environment.
• Ability to perform moderate physical labour on a periodic basis, including lifting up to 50 lbs.
• Work effectively as a member of a team and alone.
• Strong interpersonal and communication skills.
• Commitment to exceptional customer service standards.
• Ability to work effectively with students, employees and the public.
• Experience handling credit card and debit transactions.
• Paraprofessional level reference skills.
• Paraprofessional level knowledge of bibliographic records.
• Proven ability to perform duties quickly, accurately and efficiently under stressful conditions and deal with constant interruptions.

Preferred Qualifications:

• Bachelor's degree from an appropriately accredited institution.
• Experience with multimedia technologies.
• Familiarity with Evergreen integrated library system or other library systems.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

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