FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services page is loaded FUTURE OPPORTUNITY - People Services Specialist, HR Shared Services Apply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00096509 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world. The People Services Specialist is primarily responsible for providing front-line coaching and support to employees in Canada, US, Ireland, and Bermuda on baseline (Tier 1) inquiries regarding HR policies, HR Information systems and business processes related to the employee life cycle. The People Services Specialist manages the end-to-end customer experience for inquiry management services. Inquiry Management & Customer Service Provide an excellent customer service experience for internal customers (employees and managers) and external customers, with a resolution-based mindset Going above and beyond to provide first level inquiry support for HR customers with questions concerning HR policies and programs, leveraging business unit and regional specific knowledge/expertise when resolving inquiries Respond to incoming inquiries related to Employee Record Inquiries, HR Systems Inquiries, Payroll Inquiries, Benefits Inquiries, HR Policies & Program Inquiries, Leave Management Inquiries, Employee Relations Inquiry Management & Coaching, in an effective and efficient manner through different service intake channels (i.e., Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery Coach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0) Policy / Procedure Interpretation Interpret policies and procedures and provide assistance for escalation of sensitive issues within Sun Life (e.g., Ensure documentation of policies and procedures are available / accessible Excellent Customer Service Skills HR Experience HR Experience Assets HR Shared Service Experience Experience in a Service / Call Centre or production environment Experience with Payroll Administration Experience and/or post-secondary education with a focus on Human Resources Working knowledge of Workday and ADP GlobalView In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. Human Resources Posting End Date: FUTURE OPPORTUNITY - Senior People Operations Specialist, HR Shared Services locations 2 Locations time type Full time posted on Posted 2 Days Ago At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life's growing team, you have an impact on people in your community and around the world. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.