• Experience in Quality Assurance testing - manual and automation testing.
• Domain experience in Contact Centre is preferred.
• Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.
• Must have worked with Client-ALM and JIRA.
• Experience with Cyara or other IVR automation tools is preferred.
• Experience in working in Banking and Financial domain.
• Patch testing (MS, Linux, Vulnerabilities), Automation testing and Analysis, Defect Management, Test Designs, Requirement Analysis

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