Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.
Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.
Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist's flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.
We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.
The Suite Metering Data Analyst is responsible for monitoring, validating and correcting meter data to ensure that customer invoices can be processed correctly and in a timely manner.
What You'll Do- Monitor and validate metering data to ensure accuracy required for the customer billing process
- Manage stale meters and ensure issues are rectified prior to the billing read date
- Investigate read failures and correct issues either internally or by communicating with the vendor to have data corrected
- Schedule service orders in the customer information system for Sensus system issues.
- Identify and escalate issues that may have a customer impact
- Coordinate with internal stakeholders to investigate customer complaints and provide information to management
- Maintain tracking sheet of issues to keep internal stakeholders apprised of correspondence and data issues
- Update account call notes to reflect customer concerns and close orders once investigations are complete
- Monitor the rate of failed reads and ensure that KPI's remain within the acceptable range
- Update the system to reflect AMR to AMI transitions and verify that the new AMI is communicating correctly
- Assist with documenting Suite Metering SOPs and keeping them current
- Process commissioning sheets and other metering changes via an autoload template
- Complete the project onboarding process through the utility portal
- Perform rate set-ups for all new buildings
- Update the new building tracker and the monthly building tracker with all new buildings and corresponding details
- Review and respond to any utility building related emails
- Process commissioning sheets and other metering changes via an autoload template
- Responsible for maintaining accuracy of all suite meter changes.
- Advanced verbal and written communication skills
- Advanced utility CIS skills
- Advanced MS Office skills
- Advanced knowledge of MDM
- Intermediate knowledge of utility billing process
- Undergraduate diploma in Business Administration or Data Science/Analysis
- 2+ years' billing experience
- Hybrid office environment
- Innovative Work Environment : Be part of a dynamic and innovative company at the forefront of technological advancements.
- Competitive Compensation : Receive a competitive package reflective of your expertise and contributions.
- Career Growth Opportunities : Flourish in a fast-growing organization where your career advancement is encouraged and supported.
- Vibrant Workplace Culture : Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.
- Comprehensive Employee Assistance Program (EAP) : Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.
- Employee Discounts: Enjoy discounts offered through our company partners for cellphone plans, gym memberships, and vehicle purchases.
- Parental Leave Program : option to participate in our top-up program for parental leave.
- Comprehensive Benefits Package : A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer.
- Retirement Planning : Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.
Individuals interested in applying please submit resume and cover letter by:
May 13, 2024
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
Util-Assist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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