If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means. " At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people, so they can be their best. Be part of the team bringing in a new era of a Toronto legacy hotel.Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE PARK Hyatt Toronto? § Complimentary meal during shift § Paid medical days and paid personal days § Complimentary hotel nights and discounts at Hyatt properties around the world § Extended Health and Dental medical benefits for you and your dependents 30 days after joining As an AssistantRoomsManager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual. · Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests are maintained and that all standards of amenities and touches are provided in rooms and public areas. · Monitors and analyses the activities and business trends of competitor hotels on a regular basis. · Maintains a close relationship with travel agencies, local business groups, and airlines. · Plans and implements effective upselling activities to ensure maximum room revenue through effective rate management. · Administration · Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes, and standards of performance within the Division. Responsible for the smooth function of the Division's administration, maintaining all hotel records and forms. · Ensures the ongoing maintenance of the Guest Experience Management. · Responsible for preparing the annual Rooms Business Plan, ensuring Divisional Objectives fully address the business objectives of the Hotel and the needs of associates. Payroll & Productivity Management · Exercises efficient Payroll Management / Resource allocation through the establishment of a flexible workforce throughout the Room Division. This will be based on the principles of a flexible associate base (Full Time & Part-Time associates), multi-skilling, and multi-tasking. · Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. · Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. · People Management · Recruits select and develop room associates to work following the operational, financial, and administrative philosophies and are willing to become multi-skilled and perform multi-tasks. · Through hands-on management, supervises all Room associates in the performance of their duties closely in accordance with Policies & Procedures and applicable laws. · Instils the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager in developing Departmental Trainers. · Ensuring that all Managers and Team Leaders take an active role in the training and development of associates. · Develops and assists with training activities focused on improving skills and knowledge. · Monitors associate morale and provides a mechanism for performance feedback and development. · Conducts annual Performance Development, providing honest and appropriate feedback. · Ensures all associates provide courteous and professional service at all times. · Handles guest and associate inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow-up. · Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel's policies concerning fire, hygiene, and health & safety. · Exercises responsible management and behavior at all times and positively representing the Hotel Executive Team and Hyatt Hotels Corporation. · Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry & company. A minimum of 2-5 years' front desk experience as a hotel manager is preferred. · Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software. · An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience. · Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff. · This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.