Job Title: Manager, Business Services Job Type: Permanent Full Time Provincial Office Management / Consulting Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements. Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below. Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community. We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. The Manager, Business Services, plays a pivotal role in supporting the Vice President in the strategic and business planning process as well as the general day-to-day management of the division. They work closely with the directors within the division to ensure the infrastructure that supports LAO's non-legal operations, (i.e. human resources, information technology, facilities, finance, and lawyer services and payments) is operating at optimal levels. In this role, you will champion excellence in service delivery to foster innovation, efficiency and identify risks. The ideal candidate will have a proven track record for results orientation, collaboration and advanced decision support skills. Reporting to: Vice President, Corporate Services and CAO In partnership with the Corporate Services leadership team, lead the development and management of business and strategic plans for the department Develop and review decision support material including briefing notes and other decision products on behalf of the Vice President Lead special projects, including the management of project plans, timelines, deliverables, budget and change management components Oversee reporting and the risk management process for the division Support the Vice President in developing and coordinating activities to assist in productive relationships with stakeholders Gather data from existing internal/external data sources, synthesize and analyze to aid in understanding of material and make recommendations to address challenges as required Collect and analyze data in order to conduct a risk assessment and provide strategies to manage risk Co-ordinate and work in collaboration with human resources in support of labour relations matters within the division Co-ordinate and work in collaboration with the business managers across LAO Support effective operations management processes and procedures Promote and demonstrate a commitment to diversity, accessibility, equity and inclusion Provide advice, guidance and direction to departmental staff Post secondary degree in Business Management, Business Administration or a similar discipline, and/or a minimum of 8 years combined experience and education Minimum 4 years business and project management experience Significant experience with executive decision support including options development and analysis, and drafting and reviewing of decision support documents such as briefing notes, business cases and decision slide decks. Experience with reporting and evaluation methodologies and project management Minimum 2 years Financial management skills and knowledge Experience with the management and reduction of risk Strong sense of client focused service Ability to manage multiple projects concurrently Excellent relationship management and interpersonal skills Extensive working knowledge of MS Office suite, Visio, Project Management software, and PeopleSoft Already have an Njoyn account? For telephone support please call 1-877-427-7717 or email support: candidate.