- __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Brands__ NOVOTEL
- __vacancyopjusttionswidget.opt-Job Category__ Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Sydney City Centre, Sydney, AU
__jobinformationwidget.freetext.ExternalReference__
REF30505C
Guest Service Agent -Novotel Sydney City CentreConveniently located in the Heart of the Sydney CBD we at Novotel Sydney City Centre arelooking for a Guest Service Agents . With the current team evolving we have this great opportunity for an experienced Guest Service experts looking for your next challenge or simply a change of scenery.
Who We Are:
Accoris the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job Description
What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Complete a wide variety of front office tasks, which willensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a professional manner according to brand standard
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Qualifications
Your Skills and experience include:
- Previous customer service experiencein a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A genuine customer service focus and a strong dedication to alwaysmaking our guest's smile during their stay
Additional Information
What's in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Discover a world where life pulses with passion
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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