Senior HR Services Associate page is loaded Senior HR Services Associate Apply locations Toronto Frisco time type Full time posted on Posted Yesterday job requisition id JR-144865 Who are we? Equinix is the world's digital infrastructure company , operating over 2 50 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior HR Services Associate Job Summary The HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT Provides standard reporting to HR stakeholders and line manager- Supports full region and global processes May help in COE process design and project support Assists with and identifies maintenance of HRS knowledge library including replacement of translated content Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library Understands and executes on SLA and KPI's and helps distribute cases Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements Ensures data accuracy and integrity with all transactions, communications and stakeholder support Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc. Project Management Expected to participate in special projects for varying size Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. USA Benefits eBook Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. Please also refrain from making contact with anyone outside of the company HR department.