With its expanding activities, AGA Benefit Solutions offers new employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!
Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page .
Your mandate will consist in...Your mandate will consist of being r esponsible for verifying the eligibility of member movements and answering the requests received from group administrators. Read onto learn about the skills and qualifications required to thrive at AGA!
Your main tasks will include:- Validate the eligibility of transactions (portals, emails, paper), analyze and process them in the administrative systems, in compliance with group insurance rules and procedures;
- Forward requests for additional information to the attention of group administrators in order to assess the case and make a decision based on request analysis;
- Exceptionally validate with the insurer to obtain their approval regarding a member's case;
- Prepare letters of correspondence and send them to the member and/or the group administrator;
- Manage late requests, including the sending and follow-up of declarations of health to be completed, and the receipt of insurer decisions further to the review of the case;
- Upon request, reconcile unpaid balances or explain invoices to the group administrator;
- Mail certificates of insurance and various documents such as travel insurance cards;
- Manage contributions, member files and forward insufficient contribution letters for some special groups;
- Maintain the administrative guides designed for groups requiring special management;
- Perform monthly management of members and their dependents;
- Support the clerk with the tasks related to member management, as needed;
- Take part, upon request, in tests performed during the implementation of new tools/software within the AGA +PLUS department or the enhancement of these tools/software;
- Ensure internal and external client service;
- Perform any other related duties at the supervisor's request.
- Minimum 2 years of experience in group insurance
- Very good command of English and French, written and spoken
- Good knowledge of Microsoft Office suite
- Attention to detail, thoroughness and commitment to deadlines
- Good sense of customer service
- Ability to protect confidential information
- Versatility, resourcefulness and ability to work independently
We are interested in meeting you! Apply now and we will contact you if your application is retained for the next step of our recruitment process .
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