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Gestionnaire, facturation / Manager, Billing page is loaded

Gestionnaire, facturation / Manager, Billing

Apply remote type Hybrid locations CAN, QC, Montreal, Ville Saint-Laurent time type Full time posted on Posted 2 Days Ago job requisition id JR0110416

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d'améliorer la santé en général. Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.

Chez McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l'entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Travailler ici représente une occasion d'édifier une industrie qui est vitale pour nous tous.

Résumé du poste

Le gestionnaire de la facturation relèvera du directeur de l'optimisation des revenus, sera responsable d'une équipe de quatre personnes et supervisera les opérations de facturation afin d'assurer une facturation exacte et en temps opportun, ainsi que la comptabilisation des revenus pour trois unités d'affaires. Dans ce rôle, vous soutiendrez l'équipe en effectuant des tâches de facturation, en répondant aux questions de l'équipe, en collaborant avec d'autres services : Finances, Soutien aux ventes, Service à la clientèle et Opérations. Vous devrez répondre aux demandes des clients, aux écarts de facturation, optimiser les processus et soutenir la croissance des revenus.

Section A – Responsabilités spécifiques

• Votre rôle consistera à gérer diverses activités de facturation, en veillant à ce que les factures soient exactes et conformes aux politiques de l'entreprise.

• Assurer le leadership et l'orientation de votre équipe de quatre spécialistes/analystes de la facturation tout en respectant les valeurs de McKesson.

• Fixer des objectifs de performance, dispenser des formations et effectuer des évaluations de rendement régulières.

• Veillez à ce que chaque facture contienne la documentation appropriée qui pourra être examinée.

• Vous ou votre équipe devriez être en mesure de résoudre tout écart ou litige de facturation.

• Pour répondre aux demandes des clients, résoudre les problèmes et entretenir des relations positives, il est possible de collaborer avec des équipes internes.

• Vérifier que les pratiques de facturation respectent les réglementations en vigueur (comme les taxes de vente) et les contrôles internes.

• Repérer les lacunes dans les processus et suggérer des mesures correctives pour limiter les pertes de revenus.

• Collaborer avec les équipes de TI au besoin si le système ne fonctionne pas comme il le devrait.

• Il est primordial que vous et votre équipe mettiez l'accent sur la satisfaction client maximale, qui est mesurée par le sondage Net Promoter Score.

• Autres obligations pour assurer la santé globale et le succès de l'entreprise.

Section B – Exigences du poste

• Un minimum de 6 ans d'expérience dans la gestion de la facturation ou un rôle similaire.

• Un minimum de 2 ans de gestion personnelle

• Maîtrise du cycle comptable

• Solide connaissance des systèmes de ressources d'entreprise (ERP) et de la plateforme de gestion de la relation client (CRM)

• Capacités de résolution de problèmes pour résoudre les écarts de facturation et optimiser les processus.

• Maîtrise de l'anglais et du français écrits et oraux.

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McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

The Billing Manager will report to the Director of Revenue Optimization and is responsible for a team of 4 and overseeing billing operations to ensure accurate and timely invoicing, and revenue recognition for 3 business units. In this role you will support the team by performing invoicing tasks, answer team questions, collaborating with other departments, including Finance, Sales Support, Customer Service, and Operations. You will need to respond to customer inquiries, billing discrepancies, optimize processes, and support revenue growth.

This is a hyrbid role.

Section A – Specific Responsibilities

• You will manage various billing activities, ensuring accuracy and compliance with company policies.

• Provide leadership and guidance to your team of 4 billing specialists/analysts while respecting McKesson values.

• Assign tasks, set performance goals, provide training, and conduct regular performance evaluations.

• Ensure each invoice has the proper documentation which will be available for review.

• You or your team should be able to resolve any billing discrepancies or disputes. This may require collaborating with internal teams to address customer inquiries, resolve issues, and maintain positive relationships.

• Ensure billing practices comply with relevant regulations (such as sales taxes) and internal controls.

• Identify process gaps and propose corrective actions to minimize revenue loss.

• Collaborate with IT Teams as needed should the system not perform as it should.

• You and your team must focus giving optimal customer satisfaction (measured by Net Promoter Score survey).

• Other duties to ensure the overall health and success of the business

Section B – Position Requirements

• A minimum of 6 years of experience in billing management or a similar role.

• A minimum of 2 year of personnel management

• Proficient with accounting cycle

• Strong knowledge of enterprise resource systems (ERP) and customer relationship management platform (CRM)

• Problem-solving abilities to resolve billing discrepancies and optimize processes.

• Fluency in written and oral English and French.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l'extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l'anglais à l'écrit et à l'oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$74,900 - $124,800

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

Join us at McKesson!

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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

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