Posted Monday, April 15, 2024 at 4:00 AM
As Manager of the Admissions Office in Montreal, you lead a team of admissions advisors, actively encouraging them through coaching and professional development. You are responsible for managing multi-channel admissions requests, monitoring performance indicators on a daily basis, and supporting the achievement of your team's monthly and annual goals. In addition, you are involved in the recruitment, training and development of your team, while initiating work improvement and process documentation projects.
RESPONSIBILITIES
- Lead and actively encourage a team of admissions counselors through coaching, professional development, recognition, and creating a stimulating work environment;
- Manage multi-channel admissions requests and convert them to admissions;
- Monitor performance indicators (enrollment, employee satisfaction and student satisfaction) on a daily basis;
- Support the achievement of monthly and annual objectives and implement the necessary corrective measures with the team;
- Assist the Global Strategic Admissions Management team in the registration process for international students;
- Be proactive and involved in the recruitment of your team members;
- Participate in the development of recruitment objectives by territory (local, national and international) and implement measures to promote the achievement of the objectives set in terms of student recruitment;
- Identify training and coaching needs for each member of your team;
- Any other related tasks.
REQUIREMENTS
- University studies in business administration or a related field;
- Minimum of 3-5 years of experience in proximity management with a sales or customer service team;
- Strong interest in the field of education;
- Experience in a fast-paced, dynamic work environment;
- Experience in the service, travel and/or hospitality industry would be an asset.
This role involves interaction with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.
BENEFITS
- Hybrid position ;
- Permanent full-time position;
- Workplace child care;
- Group insurance, including EAP and telemedicine;
- Retirement Savings Plan;
- Health & Wellness Program.
LCI Education is an equal opportunity employer and members of the following target groups are encouraged to apply: women, person with disabilities, native people, visible minorities and ethnic minorities. If you are an applicant/person with a disability, you can receive assistance with the screening and selection process upon request.
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