As an Ocean Import Specialist - FCL at DHL Global Forwarding, you will be responsible for managing and coordinating the ocean import process for Full Container Load (FCL) shipments. You will work closely with customers, carriers, and internal teams to ensure smooth and efficient import operations, compliance with regulations, and exceptional customer service.

IN THIS JOB YOU WILL:

• Coordinate and oversee the end-to-end ocean import process for FCL shipments, ensuring timely and accurate execution of all import activities.
• Collaborate with customers to obtain shipping instructions, documentation, and necessary information for customs clearance and import compliance.
• Liaise with carriers, freight forwarders, and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.
• Prepare and submit import documentation, including bill of lading, commercial invoices, packing lists, and customs declarations, ensuring compliance with regulatory requirements.
• Coordinate with customs brokers and agents to facilitate smooth customs clearance and ensure adherence to import regulations and requirements.
• Track and monitor shipment milestones, providing timely updates to customers and internal stakeholders.
• Proactively address and resolve any operational issues or exceptions that may arise during the import process.
• Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.
• Collaborate with cross-functional teams, including sales, customer service, and operations, to ensure seamless communication and customer satisfaction.
• Stay updated on industry regulations, market trends, and best practices in ocean freight forwarding and customs compliance

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• High school diploma or equivalent; additional education or certification in supply chain, logistics, or international trade is a plus.
• Proven experience (2-3 years) in ocean freight forwarding, specifically in FCL import operations.
• In-depth knowledge of import regulations, customs compliance, and documentation requirements.
• Strong understanding of ocean carriers, freight forwarding, and international trade practices.
• Proficient in using MS Office applications. CW1 experience is an advantage.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Problem-solving and critical-thinking abilities to address operational challenges and provide efficient solutions.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.

YOU'LL BE REWARDED IN MANY WAYS, SUCH AS:

Belong to a diverse and dynamic culture that promotes inclusion, growth and development opportunities

Enjoy a flexible, hybrid work environment

Career growth opportunities by being a member of a large Global organization

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of DHL Group with over 43,000 employees in over 200 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 48 country-organizations worldwide. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.

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