VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asiawith world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year . We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.

VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF THE JOB

As the Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to identify additional maintenance services, organize the shop work schedule, all while supporting the team in day-to-day operations.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As the Service Advisor, you will quickly solidify your value within our team. Your responsibilities will include:

RESPONSIBILITIES AND TASKS

• Courteously attend to phone calls, electronic messages and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly responding to missed phone calls
• Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer
• Accurately record issues and data into Dealer Management system (DMS)
• Track estimated completion time, and communicate progress and status updates to customers
• Coordinate with mobile technicians and service assistants for customer vehicle pick-up
• Coordinate the delivery time or pick up with each customer
• Follow up with customers on service provided; ensure they are satisfied with the experience
• Inform customers of any outstanding service campaigns, safety recalls, scheduled maintenance, previously declined work, or applicable promotions
• Resolve minor customer concerns
• Coordinate customer mobility solutions
• Communicate with technicians regarding appropriate service options where needed
• Liaise with collision repair network facilities as required
• Instill VinFast loyalty by ensuring an exceptional customer experience for all customers
• Comply with VinFast policies, processes and standards
• Document and maintain customer data
• Deliver on measured performance indicators, including CSI, sales
• Keep up to date in training by completing all VinFast offered training courses
• Assist the Service Manager, as necessary
• Additional tasks as required

WHAT YOU BRING

• A minimum of 3 years of Service Advisor experience, EV or luxury experience preferred
• College Diploma or Trade School Certificate in Automotive Studies, or equivalent
• Business and/or technical education at a university/college
• Computer proficiency in business productivity tools and software (MS Office suite, SalesForce, CDK and/or Reynolds software systems)
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Professional, dependable, and committed to delivering excellent customer service
• Detail oriented, highly organized, and able to multi-task effectively
• Able to stand for 8 hours and must be able to lift up-to 50lbs
• Flexibility to work retail business hours, including Saturdays
• Passion, drive, ability to work with minimum supervision
• Honest, courteous and able to demonstrate strong work ethics
• Strong interpersonal skills with ability to communicate to customers and VinFast team members
• Creative problem solver; not afraid to think outside the box, always with customer experience in-mind
• Exercises sound judgment
• Flexible and adaptable; able to deal well with modifications and changes to operations
• Strive for excellence and contributing to the success of the business
• Ready and willing to work in an entrepreneurial style or start up environment
• Passion for cutting edge technology

WHAT WE OFFER

• A modern, professional environment where you'll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

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