Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we'll be honest with them, support them, offer a listening ear, admit when we're wrong and be a positive force in their lives and in our communities.

LOCATION: Winnipeg, MB

SCHEDULE: Full-Time

REPORTS TO: Corporate Information Security Officer

DIRECT REPORTS: N/A

PURPOSE OF POSITION :

This position oversees the effective design, build, maintenance, and support of all Red River Mutual computing assets, including personal computing, enterprise computing, applications (related to personal / enterprise computing) . This role works extensively with partners on the most challenging IT problems required to support projects and business operations.

KEY RESPONSIBILITY AREAS :

• A dministering, supporting, maintaining, and troubleshooting server, storage, network, identity and access, and security infrastructure on-premise s and in the cloud .
• Works with staff and partners to investigate and resolve issues, escalating to vendor experts as required .
• Works closely with the IT A rchitect in the establishment of new solutions / services, and the automation of services .
• Communicates effectively with staff and partners to provide IT solutions and services, this includes understanding needs, recommending solutions, providing "how to use" instruction .
• Support / participate in the development of automation to improve the efficiency of IT .
• Support IT process improvement and actively participate in technology planning .
• Provide s guidance and works collaboratively with other System Administrator s to investigate and resolve technical issues .
• Assist s other System Administrators roles as escalation point for system issues .
• Aids in deploying management capabilities for various devices and software, including personal c omputers, tablets, mobile phones, printers, Wi-Fi devices, and audiovisual equipment .
• Provide s assistance to end users as required .

QUALIFICATION AND SKILLS:

• College diploma or university degree in the field of computer science .
• 5 + years of experience performing work in medium or e nterprise c omputing environments .
• 2 + years of experience in a technical role working directly with e nterprise c omputing technologies ( n etwork, s erver, s torage, s ecurity, c loud) .
• Experience supporting and deploying workloads in Microsoft Cloud platforms ( Azure and Microsoft 365 ) .
• Experience with Microsoft S erver operating systems .
• Experience with networking and telecommunications.
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
• Highly self-motivated with a p roven ability to conduct detailed research into a wide range of computing issues is required .
• Exceptional interpersonal skills with an end user experience focus .
• Strong documentation skills and attention to detail .
• Direct Microsoft SQL Server experience considered an asset.
• Linux experience considered an asset.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting [email protected] or 1-800-370-2888 (toll free).

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