Director of Risk, Compliance and Information Technology

The Director of Risk, Compliance and IT provides leadership for the IT and Health and Safety teams; is responsible for ensuring that the YWCA's private, confidential and sensitive information is secure and for integrating data and information systems across the growing number of YWCA sites. This position reviews significant leases and other encumbrances and oversees our compliance with licensing and regulatory bodies. They ensure that we are keeping the records we need to demonstrate that we meet the standards of our accreditation bodies.

Key areas of oversight:

• Security and privacy of data and sensitive information
• Information technology strategy and systems, including cybersecurity
• Health and Safety, including business continuity and disaster response planning
• Quality and effectiveness of contracts, leases and legal agreements
• Conformance with accrediting and regulatory bodies and requirements
• Other duties as required

Roles and responsibilities:

Privacy and Risk Management

• Provide overall oversight for enterprise risk management systems, including risk mitigation and reporting strategies.
• Provides leadership for organizational health and safety, business continuity and disaster response planning
• Oversee tools and processes for management of YWCA's operational and financial risk and help to build a culture of risk awareness and reduction with staff
• Recommend, develop and maintain organizational privacy and information management policies, standards and procedures to ensure the organization meets legal, regulatory and contractual obligations
• Keep abreast of evolving compliance demands, risk exposures and changes in industry and technology; ensure that YWCA responds
• In partnership with managers and senior management team, develop, facilitate, train and promote activities to foster employee awareness about compliance and privacy across the organization
• Oversee the YWCA's response to privacy breaches
• Manage privacy complaints and both internal and external requests for access to personal information

Information Technology and Systems

• Provide overall oversight for IT department, including strategic and operational components, to ensure optimal performance and alignment with organizational strategic plan.
• Engage with employees across the organization to understand business systems, and identify opportunities to streamline business processes through the use of technology.
• Lead business process analysis prioritization and standardization, including data collection and reporting
• Oversee data and information security, storage and management, including policy for cloud-based systems, handing of sensitive client and membership data, and integration of information flow across multiple systems (e.g. – Motion Soft, Volunteer Impact, ADP WFN etc.)
• Ensure the integration and security of data and information across the organization
• Develop and oversee policy related to compliance, technology and risk, and develop response plans for data loss or breach
• Develop and oversee policies, principles and procedures for software procurement

Contracts and Leases

• As required, work closely with the VP, Finance to review legal documents and support the assessment and management of financial impact and risk associated with contracts, leases and other agreements.
• Participate, as needed, in negotiations related to leases, contracts and agreements

Legal and accreditation oversight

Oversee compliance with corporate legal obligations, insurance policy requirements

• Monitor processes related to organizational accreditation, licensing, staff accreditation, etc. (CARF, childcare licensing, Lobbyists Registry, etc.)

Required Skills:

• Completion of a degree in business administration, technology, law, or related discipline
• 10 years + progressive experience in operational management, preferably in a charity or non-profit environment.
• 7 years + in policy, IT strategy, privacy and security, or standards and compliance role
• Proactive, strategic and visionary individual who has a proven track record of providing leadership, guidance and support to a team of IT professionals and positively engaging with other stakeholders.
• Strong relationship building skills with knowledge of Inclusion, Diversity, Equity and Inclusion, and the ability to identify biases in systems and processes and collaborate with others to implement changes
• Hands-on experience selecting, implementing and evaluating software, integrating software systems and connecting software and paper-based systems
• Knowledge of enterprise risk management frameworks
• Experience reviewing and developing contract language and partnership agreements
• Experience with policy creation, development and continuous quality improvement
• Excellent technical, analytical and communication skills
• Values driven and service oriented
• Comfortable in a collaborative team environment
• A valid clear criminal record check (including working with vulnerable populations) is required.
• The YWCA Metro Vancouver's COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

• extended medical and dental benefits
• flexible working arrangements for applicable positions
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
• Pay: $116,766 annually
• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by March 15, 2024 to:

We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.

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