Service Desk Analyst - 8 Months Contract - Express Scripts Canada page is loaded Service Desk Analyst - 8 Months Contract - Express Scripts Canada Apply remote type Hybrid locations Mississauga, ON time type Full time posted on Posted 27 Days Ago job requisition id 24003768 Express Scripts Canada is actively looking for a motivated Service Desk Analyst to cover for an upcoming maternity leave. This candidate must have a willingness to work a flexible schedule to accommodate deadlines, with on-call duties, as required. Please note, this is a 8 Months contract position with possibility of extension. The Candidate should be able to work on-site at our Mississauga Head Office for first few weeks for the training purpose. Monitor, investigate, answer and log internal application issues and service requests Impart business knowledge to assist and support Express Scripts Canada's internal customers on day-to-day system issues Maintain incident management ticket queues and adhere to SLA's by setting priorities and resolving technical issues Work with internal service providers to identify and resolve system-related issues Triage end user support issues and actively work with other teams within the Information Systems to resolve in a timely manner Develop and maintain documentation relating to the support process and procedures within the Business Resiliency Product Care Centre team Record, update and track all User ID setup requests for internal software application: modifications, terminations, password resets, including QA and external customer requests Answer support calls and participate in an afterhours on-call rotation schedule Provide remote assistance to all Express Scripts Canada locations Develop and maintain good working relationships with user community with a focus on providing best-in-class support services Other projects as assigned by Management Post-secondary degree with related job experience in insurance, customer service or computer science. Experience in a technology/service desk role with a focus on providing superior customer service based on ITIL standards ITIL 4 certification would be an asset Knowledge of FTP, TCP/IP and its relationship to feed transmission and receipt is an asset. Bilingualism in French & English both written and verbal considered an asset Flexible and adaptable to working additional hours and/or overtime Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required. We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: eschr2@express-scripts.