For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Global Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. You will collaborate with Customer Success and Sales, focusing on data and analytics and supporting of new capabilities such as CPQ, and Data Warehouse. Maintain and update databases and reports/queries in analytics software such as Tableau and NetSuite Analytics Warehouse (Oracle Autonomous Data Warehouse) and ensure any reporting is vetted and approved before releasing to other departments. Become subject matter expert in reporting tools and usage and user data including nuances of source data and interpretation. Develop education/communication materials and training sessions to ensure end users are properly and effectively utilizing tools and the data contained within. Support pipeline management, lead management and forecasting to ensure that sales and customer success teams maintain discipline in keeping opportunity data complete and updated. Become a go to resource for Salesforce recurring and ad hoc needs. Provide insights for growing companies, at risk clients, and downsell/termination analysis. Support CPQ, NetSuite Analytics Warehouse, and Data lake implementations. Data Driven Insights: Proactively provide insights on customer sales performance, product usage, retention, churn and business processes. Bachelor's degree in Business, Finance, Information Technology or relevant work experience Creative, analytical, problem-solving, and critical thinking team member. Experience with Salesforce or other CRMs Proficiency in Excel and other data analysis tools such as Knime, SQL, Grafana and Python Familiarity with BI tools such as Tableau Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure. British Columbia - Base Salary Range: $55,000 - $72,000 CAD Who we are: We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Global Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. You will collaborate with Customer Success and Sales, focusing on data and analytics and supporting of new capabilities such as CPQ, and Data Warehouse. Maintain and update databases and reports/queries in analytics software such as Tableau and NetSuite Analytics Warehouse (Oracle Autonomous Data Warehouse) and ensure any reporting is vetted and approved before releasing to other departments. Become subject matter expert in reporting tools and usage and user data including nuances of source data and interpretation. Develop education/communication materials and training sessions to ensure end users are properly and effectively utilizing tools and the data contained within. Support pipeline management, lead management and forecasting to ensure that sales and customer success teams maintain discipline in keeping opportunity data complete and updated. Become a go to resource for Salesforce recurring and ad hoc needs. Provide insights for growing companies, at risk clients, and downsell/termination analysis. Support CPQ, NetSuite Analytics Warehouse, and Data lake implementations. Data Driven Insights: Proactively provide insights on customer sales performance, product usage, retention, churn and business processes. Bachelor's degree in Business, Finance, Information Technology or relevant work experience Creative, analytical, problem-solving, and critical thinking team member. Experience with Salesforce or other CRMs Proficiency in Excel and other data analysis tools such as Knime, SQL, Grafana and Python Familiarity with BI tools such as Tableau Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure. British Columbia - Base Salary Range: $55,000 - $72,000 CAD What you can expect: Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We understand flexible work arrangements are important, and we encourage that in our work culture. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit Post your resume on T-Net and let employers come to you . Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you. Registration on or use of this website constitutes acceptance of our Terms of Use . #