Summary:

Reporting to the Divisional Vice President, the Regional Operations Director (ROD) is responsible for overseeing the Operations team for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. RODs foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The ROD also provides direction and expertise to the district by promoting corporate strategies and best practices aligned with our Vision and Values. This role holds expansive responsibilities for the performance of multiple contracts across their region. The key areas they are responsible for include:

1. Full P&L responsibility for the sites and locations in their region
2. Client relationships, engagement, Net Promoter scores, contract extensions
3. People management of all operations resources and support functions within their region
4. Support bid and estimates for new work to ensure budgets can be achieved
5. Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities

Day-to-day the ROD will perform some or all of the following duties:

• Plans, oversees and operationalizes the business plan in the region
• Identification, sell and implement new business opportunities in key markets to meet sales target in accordance with the corporate sales model
• Develops plans and budgets to meet financial targets
• Develops and sells new business
• With support of the Sales Director, initiates, facilitates, manages and builds new client relationships
• Manage an operations team to ensure compliance with proper procedures and guidelines
• Strengthen operational processes to build highly efficient and effective operations
• Liaise with senior leadership and ensure the consistent implementation of strategic initiatives to all field operation groups
• Provide leadership of the field operations team ensuring effective performance management and continued development
• Lead the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance
• Communicate and share company standards and available resources that assist facility operations
• Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction
• Coordinate with other department leaders to find solutions to problems. Find ways to involve Operations Managers in cross-department initiatives
• Establish clear business goals and financial targets with the Manager of each location
• Identify opportunities and best practices to improve profitability of locations. Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions
• Accountable for key financial and performance measures including cost control, EBITDA and customer ratings scores
• Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction
• Other related duties incidental to the work described herein

Qualifications

WHO ARE LOOKING FOR?

• Proven leadership and people management skills with the ability to motivate and think outside the box
• Minimum of 10 years of Operations/Business Development experience
• Post-Secondary Education in Management or Business-related degree
• Familiar with current industry technology
• Demonstrated market awareness, branding, innovation to create competitive advantage
• Demonstrated ability to attract, develop and retain employees
• Excellent interpersonal, presentation, and communication skills
• Demonstrated financial management skills
• Experience in multi-unit management, hospitality industry and/or oil and gas industry is an asset
• Excellent verbal and written communication skills
• Ability to excel in a fast paced, highly challenging and change oriented environment
• Superior critical thinking, problem solving and interpersonal skills
• Leadership and strong people management skills
• Results orientation/operational excellence
• Holding self and others accountable

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