What can you expect in this role?

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they'll easily understand
• Interpret and apply policy wordings to determine appropriate coverage under a customer's policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis

What do you bring to the role?

• Whether you're dealing with customers or co-workers, you're always professional, friendly and courteous.
• Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
• Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
• You excel under and are comfortable with change
• A demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• A high proficiency with Windows based programs with excellent keyboarding skills
• You are team oriented - you value collegiality and accomplishing goals together
• You're an excellent communicator (written and verbal) and an even better listener
• An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset

Salary range is $48,700 - $89,800

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