Manager, Community Support Services

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website .

Competition Number: 2024/25-005-200513T
Employment Type: Temporary (to March 31st, 2025)
Department/Region: Community Partnerships and Homelessness
Location: Head Office, St. John's
Posting Status: Internal /External
Closing Date: May 1, 2024
Salary Scale: $69,122 to $92,451, per annum on the Management Pay Plan 541 Points, 35-hour work week

Position Details

Context: The Community Partnerships and Homelessness Department provides research and analysis of best practices in social and transitional housing, homelessness prevention; program delivery & evaluation; coordination and development of the corporation's Strategic Planning and Annual Reporting processes; and operational plans and reports. The department supports the CEO and the Minister Responsible for Housing through the development of position papers to support the Province's involvement in Federal/ Provincial/ Territorial discussions and meetings. The department provides oversight of the corporation's eviction prevention framework and oversight and delivery of the provincial supportive living program, emergency accommodations (including shelters), as well as transition houses.

Duties: Reporting to the Director, Community, Partnerships and Homelessness this position is responsible for oversight of the Tenant Relations, Provincial Transition House and Eviction Prevention Programs. The incumbent reviews, evaluates, analyses and develops recommendations for NLHC policy related to assigned program areas. They supervise assigned staff and provide professional practice leadership to Social Worker I positions throughout the corporation. This includes ensuring that the Social Work Code of Ethics is adhered to and that documentation standards are maintained. In completing the work of the position, the incumbent works collaboratively with a variety of internal stakeholders to promote community development, strengthen key community relationships, reduce evictions, and achieve positive outcomes for a series of social/supportive housing initiatives. The position is the primarily contact and liaison to the province's ten transition houses and will lead and work in collaboration with the Transition Houses to successfully support the workplan and recommendations stemming from the Transition House Program Review. The position also conducts analysis and monitors emerging trends in the transition house program including intake, bed utilization and programming by conducting jurisdictional scans to determine interprovincial and national perspectives and best practices. The incumbent performs other related work, including preparing briefing notes and providing support for other managers within the department.

Criteria

Screening Criteria:

1. Completion of Bachelor Degree in Social Work (Equivalencies may be considered)
2. Active Registration with Newfoundland and Labrador Association of Social Workers (NLASW)
3. Experience in professional Social Work Practice
4. Supervisory experience

Assessment Criteria:

1. Knowledge of professional Social Work Practice
2. Knowledge of program and policy development
3. Knowledge of relevant programs and processes (i.e. eviction prevention)
4. Knowledge of contract and/or service agreement oversight procedures and practices
5. Ability to work collaboratively and build relationships
6. Ability to effectively exchange information (Verbal and written)
7. Analytical skills
8. Ability to manage time and task while working independently
9. Supervisory Skills
10. Professionalism

Conditions of Employment

Conditions of Offer:

1. Acceptable Certificate of Conduct
2. Proof of active registration with NLASW

Conditions of Acceptance

1. Acknowledges the requirement for occasional travel
2. Willing to accept requirement for access to private transportation for business purposes

Applicant Information

• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting [emailprotected] or by calling .
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.
• This is not a position within the Government of Newfoundland and Labrador Public Service .

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