SECURITY OPERATIONS CENTRE GUARD JOB DESCRIPTION AND RESPONSIBILITIES

To continuously monitor and operate all systems in the Security Operations Centre. Systems include, but are not limited to, all communication systems, communication logs/audits, CCTV, access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Brookfield representatives and their guests; assist the Shift Supervisor in ensuring that all security guards adhere to procedures. Furthermore, the Security Operations Centre guard is also expected to:

• Ensure staff are following the assigned patrol schedule;
• Provide clear and concise communication to security staff;
• Record all information in a detailed and factual manner;
• Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
• Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures;
• Have very strong communication and customer service skills;
• Write detailed, factual, and concise incident reports for all incidents mentioned in Appendix A;

TECHNICAL SKILLS

• Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
• Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); CCURE is an asset;
• Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.

INTERPERSONAL SKILLS

• Excellent written and verbal communication skills;
• Strong command of the English language.
• Strong analytical, problem solving, and decision-making skills;
• Strong organizational, prioritization, and time management skills;
• Ability to work in a challenging, fast-paced, multi-tasked environment;
• Flexible and adaptable in dealing with a diversity of situations and people;
• Ability to work efficiently under stress;
• Team player.

FUNCTIONAL RESPONSIBILITIES

1. OPERATIONAL MANAGEMENT

• Provide ongoing support to the Supervisors and Site Supervisor as required;
• Maintain positive and constructive relationships with Brookfield staff and external clients by providing timely and accurate support as required;
• Assist the Shift Supervisor to review security incident reports
• Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV;
• Record all relevant details in the Communication and Dispatch Log (CDL)

1. PERSONNEL AND STAFFING

• Provide support to the Security Shift Supervisor and assist security personnel with daily security duties as assigned or required;
• Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required;
• Ensure the proper amount of staff respond to high risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;
• Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;

1. SITE SPECIFIC DUTIES

• Inform the Shift Supervisor of all issues that may have an impact on the security services or staff performance;
• Provide recommendations to the Supervisors;
• Save all security documents in the proper folders and ensure the folders are organized;
• Maintain and update email groups when necessary;
• Check all equipment in the SOC to ensure everything is powered on and functional;
• Report all system issues to the client;
• Ensure the SOC is kept clean and free of clutter;
• Learn and follow all procedures in the Standing Orders;
• Ensure emergency response procedures are being followed;
• Have the Emergency Response Checklists readily available;
• Have the Emergency Action Plan readily available;
• Ensure all staff receive clear and detailed information while responding to incidents;
• Ensure all work stations are sanitized on a daily basis;
• Ensure all binders are organized and in the proper order;
• Ensure all handwritten logs are legible and contain all necessary information;
• Review all CDL logs on a daily-basis to ensure they contain relevant and accurate information without any gaps;
• Ensure the proper CCTV layouts are visible;
• Ensure all SOC equipment is in the designated area and not moved around;
• Check all door alarm logs to ensure the proper information is being documented;
• Report all frequent nuisance door alarms to the client; Communicate with Emergency Services during major incidents;
• Collect and record all relevant details during and after an incident;
• Collect and record all relevant details as it applies to the shift (Eg. Contractor arrival/end times, fire code information, Health & Safety, patrols,
• Ensure contractors receive proper access cards;
• Conduct audit of keys and access cards on a daily basis; report any discrepancies to shift supervisor;
• Monitor the access control system and provide staff with detailed descriptions door alarm locations;
• Ensure staff respond to all door alarms and provide detailed information for the records;
• Monitor CCTV on a regular basis and utilize the Pan Tilt Zoom (PTZ) cameras to check all surrounding areas;
• Review all emails and Security Memos;
• Ensure information is readily available for the client and security staff, such as audit logs, communication logs, emails, email groups, procedures, requests, daily activities, daily briefs, pass words, tenant access codes and contact numbers;
• Monitor News Reports during major incidents using CP24
• Follow instructions and procedures given by the supervisors and Security Manager.
• Conduct overlapping duties under the direction of the Security Manager.
• Ensure that all communication via Path-Com is communicated clearly & in a professional manner as per the Path-Com training.

Highlights:

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

1. Immunization Record
2. A Valid Ontario Security Guard License
3. Proficient in English (both oral and written)
4. 2 COVID-19 vaccinations

Successful completion of the following requirements provided by Paladin are mandatory prior to placement:

1. First Aid & CPR – Level C
2. Management of Aggressive Behavior
3. Use of Force
4. Report Writing
5. Additional courses as assigned

Upon hire successful applicants will be required to complete the following Paladin online courses:

1. Successful completion of Paladin's online Customer Service
2. Successful completion of Paladin's online Patrol Procedures

Site Description: Bay Adelaide West opened its doors in June 2009. The Bay Adelaide Centre complex encompasses a whole city block and consists of the newly constructed East Tower, 1/2 acre urban plaza. Connected to the PATH (Toronto 27KM underground walkway) with 51 floors and 1,100 underground parking and on site management and 24/7 building access and security.

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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