Closing Date: March 1st 2024
Technology and Innovation is comprised of three groups: Digital Analytics, Digital Systems, and the Autonomy, Innovation & Strategy (also referred to as Enterprise Improvement Planning).
RACE is Teck's Digital Transformation program. The Digital Analytics team is a key contributor to RACE, and acts as an enabler of innovation and digital transformation for the mining industry. Digital Analytics acts in support of Teck's purpose and strives to scale sustainable impact to new customers - both internal and external to Teck.
This outstanding team of individuals is paving/innovating the future of mining, by developing and implementing digital solutions which bring to bear advanced analytics and artificial intelligence to diagnose, predict and prescribe improvements for mining organization (or across the value chain, enhancing operational performance, safety, and sustainability.
Reporting to the Lead, Customer Success Practices, the Senior Mining Specialist will be a subject matter authority in the specified mining domain (Processing, Load & Haul, etc.) and will serve as a resource, working cross-functionally with other teams, including within Customer Success, Sales, Marketing and Digital teams. The Mining Specialist will have deep domain knowledge that is up-to-date with market technologies and the customer's expectations and requirements in digital products.
Responsibilities
Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Working in collaboration with product owners, designers, developers, and data scientists to provide industry perspective that guides product feature development, ensuring solutions tackle a valuable business problem, exceed industry standards and are technically relevant in the mining industry
Receive, document and report on customer feedback during implementation, translating end user feedback to ensure products meet business objectives and will be embraced by end users
Build supporting relationships with Customer Success Managers, to act as a trusted advisor and help them achieve their goals with our products and services
Work in collaboration with Adoption Specialists and Support teams to ensure well-executed product implementation. Complete assessments of people, systems and processes of soon-to-be customers to confirm our products can be successfully rolled-out
Support sales and marketing team with market research, technical understanding, vendor recommendations and interactions with potential customers
Qualifications
Bachelor's degree in sciences, Applied Sciences, or equivalent, relevant to the specified domain
8+ years of experience either with subject matter expertise or operational experience in a resource extraction domain, including mine engineering, mine operations, ore quality or processing
Previous experience in data science, data engineering, software engineering and/or deployment within the resource industry, as well as experience in agile project management styles would be an asset
Strong analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions
Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to both technical and non-technical audiences
Proven ability to build strong relationships with external customers and internal groups
Experience working in a fast-paced, multifaceted environment, with the ability to prioritize and effectively lead multiple projects simultaneously
Passion for customer success, with a desire to continually improve the customer experience
Why Join Us?
At Teck, we offer more than just a job - we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.
Teck employees receive access to our total rewards program and comprehensive benefits package that promote physical, mental, financial, and emotional well-being. This includes but is not limited to:
Annual Performance Bonus
Profit Share Plan
Health Spending Account
Personal Spending Account
Extended Health Care
Dental and Vision Care
Employer Paid Pension Plan
Life Insurance and Disability Coverage
Paid Sick Leave, Vacation and Holidays
Virtual Telemedicine and additional support for overall well-being
Employee and Family Assistance Program (EFAP)
Salary Range: $115,000 - $142,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.
About Teck
At Teck, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution. Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of for seven consecutive years. Teck has also been named to the Forbes list of the for the past two years and is one of . Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.
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