Job Description

Quality Assurance Specialist- Technology (Salesforce)

Corporate Services- IT Solutions

Status: (2) Contract Full Time – Up to 18 months

Salary Range: $89,469-$111,834 per annum

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

Who we are: We are responsible for designing, developing and implementing IT solutions. Working collaboratively with our partners to deliver highly effective IT Quality Assurance services for the Salesforce platform, and for projects that are delivered on schedule, on budget and on scope, and incorporate change management and benefits management.

What you will do in this role:

The IT Solutions team is looking for a Quality Assurance Specialist to be responsible for the design, creation, execution and maintenance of manual & automated test cases. You will ensure that quality assurance standards and procedures are validated, aligned with legislation (where applicable), and meet the end-user(s) specifications. You will do this by conducting and documenting thorough testing and debugging of new and existing software applications, across various business units supported by the IT Solutions division of the Corporate Services department.

• Establish QA performance standards, procedures, audit, escalation and matrix controls in order to meet business requirements
• Create and maintain all QA control documentation
• Documenting reliability, error codes, fixes, security, compliance issues and risks before 'Go Live' implementation
• Create functionality versus requirements traceability matrices and test environment matrices
• Provide assistance, guidance and subject matter expertise to project team members (developers, system analysts and other Regional resources) on QA testing, methodologies, frameworks, processes and to skillfully trouble-shoot issues and seek resolutions in a timely manner
• Assist multiple project teams with the testing of systems, modules and prototypes
• Analysis of scope, risks and status updates associated with tests including smoke tests
• Managing the integration of quality principles and best practices into the design and development of software and IT processes
• Verify functionality, ease of use, reliability, enhancements and compatibility with other software to mitigate risk
• Reviews application software and security requirements, performs gap analysis and provides recommendations on relevant Salesforce and related technology platforms and systems
• Identify and implement process improvements to increase the efficiency, effectiveness, and quality of operations by constantly exploring new methods for software verification and validation
• Perform installations, configurations and executions of verification procedures
• Responsible for assisting with the organization's quality assurance policies and documenting product development processes
• Conduct on-going regression and integration testing of products(s) post implementation
• Develop & maintain automated test scripts, and configure their invocation in the CI/CD workflow (e.g. using configuration file in GitHub)

What the role requires:

• University or college graduate in Computer Science or related discipline
• Minimum 5 years' experience with QA practices, systems, regulations, guidelines, and associated standards
• Experience with either open source or commercial automated tools (e.g. Copado Robotic Testing, Selenium, GitHub, Cucumber, QTP, etc.)
• Combination of education and experience may be considered

Skills/Abilities :

• Demonstrated experience of various software testing methods (Regression, Load/Stress, Code Coverage Analysis, Black/White box testing, Acceptance, Performance)
• Ability to create and review technical documentation, including project plans, test procedures, design and sign-off documents
• Practical experience with risk management, product testing, capability studies, and control plans
• Strong problem identification, analytical and resolution skills
• High level of proficiency with Microsoft Office productivity suite
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

• Test certifications in IIST, ISEB, CSQA, CSTM and/or ISTQB
• Best practices and experience with both waterfall and agile (scrum) project management methodologies
• Experience with QA for release management on the Salesforce platform, including Salesforce certification
• Experience with DevOps and CI/CD best practices and tools
• Experience integrating Salesforce with other enterprise technology platforms (e.g. Esri GIS, Microsoft, Maximo/EAM etc.)

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton or 7120 Hurontario Street, Mississauga worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We're working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it's impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

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