Job Description

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Debt Recoveries team!

Credit Resource Solutions (CRS)/COEO group, are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility Companies.

Your duties and responsibilities include:

• Working within a high volume inbound Contact Centre.
• Showing ownership and accountability, offering solutions to help and benefit customers
• Maintain high service standards and continually improve the service to customers
• Work well within a dynamic team environment
• Negotiate, investigate and resolve issues whilst proactively seeking solutions

Ideal candidate requirements:

• Strong customer Focus
• Excellent written and verbal communication skills
• Experience of working within a fast paced, target driven environment
• Capable of working with limited supervision – you must be a self-starter
• Motivated to achieve targets whilst meeting call quality objectives
• Embrace 'in the moment' coaching to develop your skills and knowledge

Benefits:

• A day off for your birthday
• Enhanced employer's pension contributions
• Free breakfast on a Monday & Friday
• Employee wellness scheme
• Free onsite parking

Schedule:

Monday to Friday

Weekend availability

We are operational 8-6 Monday to Friday & 9.30 – 12.30 Saturdays (no late evenings!)

• OTE - £25,000

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