Information Technology Services (ITS) /Quality Management is responsible for the enforcement of Software Development Lifecycle Quality Standards on all developed projects across DSS/HRA/DHS/ External Projects and Data Integration. Quality Management manages the testing methodology for the technology portfolio for all of the DSS/HRA/DHS/ External Projects/Data Integration Technology areas including Unisys Mainframe Systems, Open TI Services, Medicaid Recertification Tracking Systems, Welfare Management Systems, Mailing Systems, IBM Mainframe Systems, Payment Processing Systems, WLM Analysis, Data Warehousing Systems and ABAWD and Reasonable Accommodation Compliance Systems
Under minimum direction of the QA Director primarily responsible for Managing Software High Level testing and Quality Assurance. Managing Database Testing, configuration, and load stress testing. Managing direct staff of software testers, consultants, and Automation/Performance Engineers. Ensuring that services across the DSS system are delivered according to Agile Software Development Life Cycle (SDLC) and or Waterfall methodology accepted standards. The Director will also work with managers and directors throughout ITS and within Quality Management to ensure services are delivered according to analytics and standards from ISO 9001 and Gartner so that we are providing measurable official quality standards.
Information Technology Services, Systems Testing and Development is recruiting for a Computer Specialist (Software) IV, to function as a Project Director, who will:
- Manage a team of QA Leads, QA Testers who provide direct supervision, leadership, and
coaching to a team of computer software specialist, and consultants who are major contributors
in testing and implementation, maintenance and enhancement of highly complex information
systems utilizing the latest technologies and integrated computer platform (Oracle, .NET, Unix,
Mainframe, XML for Web services and IBM Cognos for reports).
- Oversee the implementation of the QA team's strategy to evaluate and monitor compliance to
federal, state, and local guidelines, laws, and regulations regarding the implementation of DSS
applications. Design, plan, and oversee evaluation and monitoring methods and enforces
adherence to Agile Software Development Life Cycle (SDLC) and or Waterfall methodology.
- Streamline program quality and performance monitoring policies, procedures, and tools in the
areas of service delivery management, data quality and analysis, staffing of DSS Applications.
- Facilitate in the development and writing of comprehensive system test plans and execution of
database testing of all additions, changes, and modifications to all DSS applications.
- Partner with heads of other divisional teams DSS users, MIS programmers, and New York State
staff, Office of Temporary Disability and Assistance to provide system enhancements and
technical assistance relevant to their needs determining the feasibility of the user need requests,
conveying information and coordinating the work of these agencies, to assist users in defining
new system requirements.
Minimum Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
Experience as a QA or Quality Control Manager or Senior QA Engineer in a Technology/ Development environment. Expert level experience advising technology professional on industry standards. Expert level experience creating performance testing standards. Admin level experience with issue tracking tools such as JIRA, QC and ServiceNow. Excellent interpersonal, organizational, written, and oral communication skills. Expert level experience with load/performance testing. Expert level experience with Azure DevOps and CRM. Ability to multitask and be proactive in a fast-paced environment. Knowledge in project lifecycles and methodologies e.g. Waterfall, Agile, Hybrid. Proven ability to lead large development projects in a fast-paced environment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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