SUPERVISOR, STEP-ON TOUR GUIDE,HOP-ON HOP-OFF SIGHTSEEING TOUR

THE FINER DETAILS

StartDate: Late April 2024

Work Hours: Seasonal,Full-time Thursdayto Monday, 8:00AM – 4:30 PM

Location: Downtown Vancouver - Gastown

Wages: $21.00/hr + pooled commission

Are you passionate about Vancouver and love talkingto people? Do you work well with others and have experience in training,coaching, and supervising? If so, our Hop-On, Hop-Off Step On Guide Supervisor positionmay be a fit for you! You ideally have previous tour guiding experience and havestrong communication and leadership skills. You will help train and guide ateam of new and returning Hop-On Hop-Off Step On Guides to ensure smoothoperations, excellent guest service, and quality tours.

YOUR WORK WILL INCLUDE:

• Training Hop-On Hop-Off Step On Guides with updatedlive commentary, storytelling skills, public speaking skills, route, walkingtours, and online review
• Help with the hiring process of Hop-On Hop-Off StepOn Guides
• Assisting and troubleshooting Hop-On Hop-Off StepOn Guides with equipment to conduct tours including microphone, handheld pointof sale system
• Training Step On Guides on selling our tours andattractions through commentary and using the POS system
• Training guides on how to appropriately interactwith guests and drivers
• Assisting the Hop-On Hop-Off Operations Managerwith scheduling tour guides with drivers
• Conducting Quality Assurance Reviews on Hop-OnHop-Off Drivers and Step On Guides with set Westcoast Standards
• Lead and support a team of 15-20 Hop Step On Guides
• Providing ongoing coaching for Step On Guidesincluding updating commentary
• Coordinating with the Hop Controller and OperationsManager on planning and executing the day-to-day operations of Hop-On, Hop-OffSightseeing Tours and Step On Guides
• Conduct tours when needed
• Monitoring radio, telephone, and on-road provisionof service for a quality tour guest experience
• Assisting the Controller in organizing andmaintaining daily bus utilization, assigned drivers, and passenger counts
• Professionally communicating operational deficiencieswith Drivers, Step On Guides, Reservations, Sales teams, and Managers asappropriate
• Completing a daily report of activity, efficiencies,and issues

WHAT WE WILL LIKE ABOUT YOU:

• You have previous experience as a tour guide
• You have prior customer service or supervisory experience
• You have excellent communication, organization, and time management skills
• You enjoy training, coaching, and mentoring others
• You are a quick-thinking problem solver who reacts appropriately to unexpected changes
• You are calm, patient, adaptable, and can work with multiple, diverse people
• You are very organized and detail-oriented approach, thriving under pressure in a fast-paced environment
• You work equally well individually and as part of a team
• Flexible schedule and able to work evenings, weekends, and holidays
• Excellent English verbal communication skills – if you can speak anotherlanguage, it's an asset
• Must be able to stand for 8 hours a day and work outside in all types ofweather
• Working knowledge of Microsoft Office
• Strong knowledge of Downtown Vancouver and surrounding areas

WHAT YOU WILL LIKE ABOUT US:

• Downtown Vancouver office with easy access toall transit routes
• Referral program – get your rockstarprofessional colleagues to join our team
• Internal and external recognition programs forfun awards and prize opportunities
• Invitations to VIP tourism industry events,networking opportunities, and familiarization tours
• Free admission and discounts for you and aguest to over 90 attractions through the Tourism Privilege Pass
• The little things like free coffee, hotchocolate, and water (available in-office)

Please submit a cover letter with your resume when applying.

GrayLine Westcoast Sightseeing is the 2023 #1 Top Nominated Comp any at theVancouver Tourism Awards! This rise to the top is a testament to GLWCS'sunwavering commitment to excellence and the exceptional efforts of our team whoconsistently go above and beyond to provide unparalleled tour experiences forour guests.

GLWCS is an equal opportunity employer. We are committed tothe principles of equity, diversity, and inclusion. We are committed tocreating and maintaining an inclusive workplace that welcomes, respects, andvalues diverse backgrounds, viewpoints, and abilities regardless of race,colour, religion, sex, sexual orientation, gender identity, national origin,age, or disability.

Gray Line Westcoast Sightseeing respectfully acknowledges the uncededtraditional territories of the x ? m ??k ?? y ?? m (Musqueam), S ? wx ? w ú 7mesh (Squamish), and s ? lilw ? ta ? (Tsleil-Waututh)Nations on which our offices are located.

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