About the job Our Client A renowned & award winning home-builder that has delivered state of the art communities across the GTA. They have been in business for over 30 years and are looking to add a a skilled Customer Care Coordinator . Primary Responsibilities Respond to all inquiries from members of the Customer Care team with respect to file reviews, upgrades, purchaser information, and trade inquires etc. Respond to trade, site and Technicians' inquiries relating to scheduling Check Tarion Warranty Programs website for "What's New", copy or insert into service program for Coordinators and/or Technicians. Advise Manager of any conciliation reports Schedule Pre Delivery Inspections ("PDI") appointments with Purchasers as requested. Prepare and send out PDI packages and homeowner information material, including creating and printing Certificate of Completion & Possession ("CCP"). Schedule Technicians/Manager to conduct the PDI when required Update Purchaser information on Tarion Portal and REMS/NewStar Send CCP to Tarion when home has closed via online at Send new homeowner information to all utility companies advising them of the closing dates Review PDI, 30-Day, Year-End, and 2nd Year Tarion forms received from homeowners. Create files in Service program. Give Major Structural Defect ("MSD") forms directly to Manager for review Create trade Work Orders ("WO's") and Purchase Orders ("PO's") with all WO's being forwarded to Coordinators to book service appointments Create report (aging report) on outstanding service work for all sites (per trade). Forward to Coordinators for follow up. Provide same to Manager when requested Complete signoffs, WO's and PO's for all sites in REMS/NewStar Prepare PO's with related invoices for signature by Manager. Provide 2 copies one for finance and one for lot file. If lot file is on site, scan a copy to applicable site Create service files for all sites Back-up for other Coordinators when they are not available or need assistance Conduct research for Customer Care team when required Update service calendar with conciliation dates and cancellations Complete cheque requisitions when requested by Customer Care team Complete back charges when required with relevant documents to support Prepare letters for referral cheques and mail out Assist Manger with and conciliations/claims that are scheduled for your specified site. Skills and Qualifications Minimum of 1+ year in a new home construction A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office. An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties. Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results. You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed. A general working knowledge and understanding of residential construction for both low rise and high-rise projects. Compensation Package $60,000-$70,000 plus package & benefits#15706901#J-18808-Ljbffr